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DirkHeinrich2
Joined: Apr 15, 2015
Messages: 15
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Incoming call with some interaction and announcements. The call should get than transferred to an station.
Is working fine with the forward task. However want to have the remote calling party hearing ringback tone or any other tone provided from the forwarded destination.

Best option to achieve ?
PrakashN
Joined: Jun 30, 2015
Messages: 105
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Can you please provide a bit more explanation on this portion of your question: "...However want to have the remote calling party hearing ring-back tone or any other tone provided from the forwarded destination..."?

Is the forwarded destination answering the call yet or no? When do you want the ring-back tone to be played to the caller? In the Play Announcement task of the most recent release of ED has the ability to play the announcement to only one party in the call. May be you can use this feature to achieve what you are looking for?

But a bit more explanation would help understanding what is desired here. Thanks!

Prakash Natarajan System Architecture Consulting Engineer Engagement Designer Avaya
RajeshChandrashekar
Joined: Oct 27, 2016
Messages: 60
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Thanks Prakash,

DirkHeinrich2, please provide the exact use case you want to achieve here,
Lets take an an example of Alice , Bob and charlie , please let us know how the call flow is achieved between them, we will try to get you an answer.

Also for ringback tone, I believe you need to explicitly use some wav file in Play Announcement task for calling party and make it interrupting based on call answered event from the called party.

Thanks,
Rajesh
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