Hello,

I want to make an agent log into ACD using CSTA API calls.
Can I do it or there is any other API for this.

Please help providing link, sample code for this.

regards,
Samir Ghosh

The following are some of the ways that you can use DMCC to log an agent into a station:

A. First Party control to simulate how an agent would login using his phone. For example:
1. Put station off-hook
2. Press buttons to dial agent login FAC
3. Press buttons to dial agent ID
4. Press buttons to dial password

B. Third Party Control
Use ThirdPartyCallController.SetAgentState()
There is some useful sample code in https://www.devconnectprogram.com/forums/posts/list/1054.page

This is a reasonably common question so I suggest you search this forum to see if there are any other samples.

I would also suggest that you use the DMCC Dashboard to try these processes before actually writing code.

Martin