Hi Support Team - I am seeing this error on DD logs, Is there any setting i need to fix on experience portal?

Thanks.

ERROR [com.avaya.vp.applog.client] AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!

You said "DD". What version is that? It's either the credentials on the Report settings in EPM is not configured (it should've been configured by default) or the Runtime Platform parameter in the application is not set to Enterprise Portal when you export it for deployment.

We are using AEP 7.1 and OD 7.1.0.1202. Checking those configurations.

I got this below event in Experience portal

Timestamp Server Name Category Event Severity Event Code Event Message
10/23/17 12:43:55 PM PDT EPM EP Application Logger Error PAPP_00002 Application 0:ProviderOne reported an error from wapcspweb03, Session ID: WAPCSPMPP01-2017296194353-24 at Oct 23, 2017 12:43:55 PM PDT with message: Runtime License Error :com.avaya.weblm.LicenseException: Problem with connection to server: wapcs... Method=AppLogService::logApplicationEventAlarm,

Looks like OD runtime license error. Can you take a look at the OD app trace.log?

Do i really need to specify Licensing Server info? in runtimeconfig?

If we leave it blank - won't it use the VPMS licensing information?

Please let me know. Thanks in advance Wilson.

If you leave it blank, it should get it from EP. The app trace should be able to tell what URL it's getting from EP.

Wilson - License seems to be fine, please refer OD trace. If invoke the "https://xxx.xxx.xxx.xxx/axis2/services/VPAppLogService" URL through browser i am getting below response after authentication.

Is there any location i need to specify the credential information on OD app?

<soapenv:Reason xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope">
<soapenv:Text xml:lang="en-US">
The endpoint reference (EPR) for the Operation not found is /axis2/services/VPAppLogService and the WSA Action = null. If this EPR was previously reachable, please contact the server administrator.
</soapenv:Text>
</soapenv:Reason>

catalina:

catalina.out:VPAlarmMonitorThread: https://xxx.xxx.xxx.xxx/axis2/services/VPAppLogService, setSoTimeout(60000) called

vp log:
--------
vpAppLogClient.log:2017-10-20 14:41:55,246 171451 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!


DD trace:

23/10/2017 16:19:46:432 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get global parameters from VPMS...
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - success
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPLicenseServerURL|https://xxx.xxx.xxx.xxx:52233/WebLM/LicenseServer
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServer|
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServerTimeout|60
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServerType|Internal
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationType|Internal
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPappintf|/axis2/services/VPAppIntfService
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPapplog|/axis2/services/VPAppLogService
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPappvars|/axis2/services/VPAppVarsService
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPepmguid|a832f7cb-7148-4d32-a89a-31f7bad0ebd2
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPzoneepm__0|xxx.xxx.xxx.xxx
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPzoneids|0
23/10/2017 16:19:46:458 DEBUG - 9F798F85545F77145F069FFE5C9A42EA:/PlaybackModule : PlatformParams: get parameter|value - __VPzonename__0|Default

Can you post more of the logs, at least to the Start sevlet of the call? Also you can check the vpapplogclient.log to see if there is any error. The file should be located in the Tomcat's log directory.

Wilson - please refer the logs.

DD Log:

23/10/2017 13:54:39:135 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : SCESession bound to HttpSession 10D95FBB8DE4D0C964EE5DDA32AC32BC
23/10/2017 13:54:39:135 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : SCESession bound to HttpSession 10D95FBB8DE4D0C964EE5DDA32AC32BC
23/10/2017 13:54:39:136 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Browser Version 2.1.4, terminationURL enabled : true
23/10/2017 13:54:39:136 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams:getPlatformParams: __VPVarGlobalDate is 1508378228241
23/10/2017 13:54:39:136 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams:getPlatformParams:Timestamp is 10/18/17 18:57:08
23/10/2017 13:54:39:136 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get global parameters from VPMS...
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - success
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPLicenseServerURL|https://xxx.xxx.xxx.xxx:52233/WebLM/LicenseServer
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServer|
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServerTimeout|60
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServerType|Internal
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationType|Internal
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPappintf|/axis2/services/VPAppIntfService
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPapplog|/axis2/services/VPAppLogService
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPappvars|/axis2/services/VPAppVarsService
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPepmguid|a832f7cb-7148-4d32-a89a-31f7bad0ebd2
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPzoneepm__0|xxx.xxx.xxx.xxx
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPzoneids|0
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPzonename__0|Default
23/10/2017 13:54:39:160 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Using SCESession 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule servlet : Start
23/10/2017 13:54:39:160 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Using SCESession 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule servlet : Start
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : ** Pushed Stack Frame [/PlaybackModule]
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Not able to save posted variable information [EQID]
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___sessionid to complex: session:sessionid as [xxxxxxMPPxx-2017296205437-22]
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : runtime_platform : Experience Portal
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : runtime_asr : SRGS-Literals
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : MessageType is speech
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Initializer:applicationStarted:Initializing admin variables...
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Initializer:applicationStarted:__VPVarAppDate is 0
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Initializer:applicationStarted:Timestamp is 12/31/69 16:00:00
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Initializer:applicationStarted:Appname is 0:ProviderOne
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : *** Reply for [/PlaybackModule/Start] ***
23/10/2017 13:54:39:162 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : 0:<?xml version="1.0" encoding="UTF-8"?>
139:<submit next="OP_Disconnect_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
142:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
145:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
148:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
151:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
154:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
157:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
160:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
163:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
251:<submit next="TraceSessionValues?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule" namelist="objExceptionHandling___event objExceptionHandling___message session___aai session___ani session___dnis session___protocolname session___protocolversion session___uui session___calltag session___channel session___vpcalledextension session___vpcoveragereason session___vpcoveragetype session___vprdnis redirectinfo___uri redirectinfo___presentationinfo redirectinfo___screeninginfo redirectinfo___reason session___sharedmode shareduui___id shareduui___value session___sessionlabel _sipcallid session___mediatype session___videoenabled session___videocodec session___videoformat session___videowidth session___videoheight session___videofps session___videobitrate session___videonearfmtp session___videofarfmtp session___ucid session___conversefirst session___conversesecond" method="post"/>
23/10/2017 13:54:39:213 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Using SCESession 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule servlet : TraceSessionValues
23/10/2017 13:54:39:213 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Using SCESession 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule servlet : TraceSessionValues
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :_sipcallid to simple: _sipcallid as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :objExceptionHandling___event to complex: objExceptionHandling:event as [undefined]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :objExceptionHandling___message to complex: objExceptionHandling:message as [undefined]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___aai to complex: session:aai as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___ani to complex: session:ani as [HCA TOLL FREE X]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___calltag to complex: session:calltag as [xxxxxxMPPxx-13133-2017296205437]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___channel to complex: session:channel as [13133]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___dnis to complex: session:dnis as [16450]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___mediatype to complex: session:mediatype as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___protocolname to complex: session:protocolname as [H323]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___protocolversion to complex: session:protocolversion as [1.0]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___sessionlabel to complex: session:sessionlabel as [undefined]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___ucid to complex: session:ucid as [undefined]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___uui to complex: session:uui as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videocodec to complex: session:videocodec as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videoformat to complex: session:videoformat as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videofps to complex: session:videofps as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videoheight to complex: session:videoheight as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videowidth to complex: session:videowidth as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___vpcalledextension to complex: session:vpcalledextension as [13133]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___vprdnis to complex: session:vprdnis as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :shareduui___id to complex: shareduui:id as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :shareduui___value to complex: shareduui:value as [unknown]
23/10/2017 13:54:39:214 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: encrypted value is ljnb1d392prMqkelBWpU+a6vxvHSZawZCxkucpIaMr0=
23/10/2017 13:54:39:214 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: request to manager is http://xxx.xxx.xxx.xxx:8080/aesconnector/CallInfoInitialCall?extension%3D13133&k=ljnb1d392prMqkelBWpU%2Ba6vxvHSZawZCxkucpIaMr0%3D
23/10/2017 13:54:39:214 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: setting session cookie to 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule
23/10/2017 13:54:39:214 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: setting session cookie to 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: callinfo from Manager is callid=14033&ani=T14033#1&dnis=16450&extension=13133&ucID=00002140331508792061&uui= &state=established
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.processCallInfoResults: rawResponse: callid=14033&ani=T14033%231&dnis=16450&extension=13133&ucID=00002140331508792061&uui=+&state=established
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CallInfo.doGetCallInfo: Populating call info variable values...
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: Call ID 14033
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: Calling # (ANI) T14033#1
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: Called # (DNIS) 16450
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: Ext 13133
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: UCID 00002140331508792061
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: UUI
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: State established
23/10/2017 13:54:39:216 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Assigning [OC] to [CallerInformation:callerType]
23/10/2017 13:54:39:216 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Assigning [english] to [vxmlFormElement:language]


--------

vpAppLogClient.log

2017-10-20 14:42:05,387 60899 [http-nio-8080-exec-1] WARN - VPAppLogClient 7.1.0
2017-10-20 14:42:05,389 60901 [http-nio-8080-exec-1] WARN - file:/ivr/apache-tomcat-8.0.45/lib/VPAppLogClientWS_7.1.0.jar!/META-INF/MANIFEST.MF build version: 7.1.0.0
.1106
2017-10-20 14:42:05,389 60901 [http-nio-8080-exec-1] WARN - file:/ivr/apache-tomcat-8.0.45/lib/VPAppLogClient_7.1.0.jar!/META-INF/MANIFEST.MF build version: 7.1.0.0.1
106
2017-10-20 14:42:05,454 60966 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 15:42:07,771 3663283 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 16:42:12,588 7268100 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 17:42:15,160 10870672 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 18:42:17,370 14472882 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 19:42:19,171 18074683 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!

Can you post the vpapplogclient.log file? I will need to have someone else take a look.

Please review the attachment, thanks Wilson for helping out.

The vpapplogclient expert I consulted with need more information in the log. Could you edit the vpapplogclient.log4j.properties file in the tomcat/lib to write some debug logs:

log4j.logger.com.avaya.vp.applog.client=DEBUG, VPAppLogClient