Wilson - please refer the logs.
DD Log:
23/10/2017 13:54:39:135 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : SCESession bound to HttpSession 10D95FBB8DE4D0C964EE5DDA32AC32BC
23/10/2017 13:54:39:135 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : SCESession bound to HttpSession 10D95FBB8DE4D0C964EE5DDA32AC32BC
23/10/2017 13:54:39:136 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Browser Version 2.1.4, terminationURL enabled : true
23/10/2017 13:54:39:136 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams:getPlatformParams: __VPVarGlobalDate is 1508378228241
23/10/2017 13:54:39:136 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams:getPlatformParams:Timestamp is 10/18/17 18:57:08
23/10/2017 13:54:39:136 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get global parameters from VPMS...
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - success
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPLicenseServerURL|https://xxx.xxx.xxx.xxx:52233/WebLM/LicenseServer
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServer|
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServerTimeout|60
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationServerType|Internal
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPConversationType|Internal
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPappintf|/axis2/services/VPAppIntfService
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPapplog|/axis2/services/VPAppLogService
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPappvars|/axis2/services/VPAppVarsService
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPepmguid|a832f7cb-7148-4d32-a89a-31f7bad0ebd2
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPzoneepm__0|xxx.xxx.xxx.xxx
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPzoneids|0
23/10/2017 13:54:39:160 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : PlatformParams: get parameter|value - __VPzonename__0|Default
23/10/2017 13:54:39:160 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Using SCESession 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule servlet : Start
23/10/2017 13:54:39:160 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Using SCESession 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule servlet : Start
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : ** Pushed Stack Frame [/PlaybackModule]
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Not able to save posted variable information [EQID]
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___sessionid to complex: session:sessionid as [xxxxxxMPPxx-2017296205437-22]
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : runtime_platform : Experience Portal
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : runtime_asr : SRGS-Literals
23/10/2017 13:54:39:161 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : MessageType is speech
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Initializer:applicationStarted:Initializing admin variables...
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Initializer:applicationStarted:__VPVarAppDate is 0
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Initializer:applicationStarted:Timestamp is 12/31/69 16:00:00
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Initializer:applicationStarted:Appname is 0:ProviderOne
23/10/2017 13:54:39:161 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : *** Reply for [/PlaybackModule/Start] ***
23/10/2017 13:54:39:162 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : 0:<?xml version="1.0" encoding="UTF-8"?>
139:<submit next="OP_Disconnect_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
142:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
145:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
148:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
151:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
154:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
157:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
160:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
163:<goto next="OP_Error_Handler?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule"/>
251:<submit next="TraceSessionValues?___DDSESSIONID=10D95FBB8DE4D0C964EE5DDA32AC32BC%3A%2FPlaybackModule" namelist="objExceptionHandling___event objExceptionHandling___message session___aai session___ani session___dnis session___protocolname session___protocolversion session___uui session___calltag session___channel session___vpcalledextension session___vpcoveragereason session___vpcoveragetype session___vprdnis redirectinfo___uri redirectinfo___presentationinfo redirectinfo___screeninginfo redirectinfo___reason session___sharedmode shareduui___id shareduui___value session___sessionlabel _sipcallid session___mediatype session___videoenabled session___videocodec session___videoformat session___videowidth session___videoheight session___videofps session___videobitrate session___videonearfmtp session___videofarfmtp session___ucid session___conversefirst session___conversesecond" method="post"/>
23/10/2017 13:54:39:213 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Using SCESession 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule servlet : TraceSessionValues
23/10/2017 13:54:39:213 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Using SCESession 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule servlet : TraceSessionValues
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :_sipcallid to simple: _sipcallid as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :objExceptionHandling___event to complex: objExceptionHandling:event as [undefined]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :objExceptionHandling___message to complex: objExceptionHandling:message as [undefined]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___aai to complex: session:aai as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___ani to complex: session:ani as [HCA TOLL FREE X]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___calltag to complex: session:calltag as [xxxxxxMPPxx-13133-2017296205437]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___channel to complex: session:channel as [13133]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___dnis to complex: session:dnis as [16450]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___mediatype to complex: session:mediatype as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___protocolname to complex: session:protocolname as [H323]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___protocolversion to complex: session:protocolversion as [1.0]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___sessionlabel to complex: session:sessionlabel as [undefined]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___ucid to complex: session:ucid as [undefined]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___uui to complex: session:uui as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videocodec to complex: session:videocodec as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videoformat to complex: session:videoformat as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videofps to complex: session:videofps as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videoheight to complex: session:videoheight as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___videowidth to complex: session:videowidth as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___vpcalledextension to complex: session:vpcalledextension as [13133]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :session___vprdnis to complex: session:vprdnis as []
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :shareduui___id to complex: shareduui:id as [unknown]
23/10/2017 13:54:39:214 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Storing :shareduui___value to complex: shareduui:value as [unknown]
23/10/2017 13:54:39:214 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: encrypted value is ljnb1d392prMqkelBWpU+a6vxvHSZawZCxkucpIaMr0=
23/10/2017 13:54:39:214 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: request to manager is
http://xxx.xxx.xxx.xxx:8080/aesconnector/CallInfoInitialCall?extension%3D13133&k=ljnb1d392prMqkelBWpU%2Ba6vxvHSZawZCxkucpIaMr0%3D
23/10/2017 13:54:39:214 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: setting session cookie to 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule
23/10/2017 13:54:39:214 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: setting session cookie to 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.execute: callinfo from Manager is callid=14033&ani=T14033#1&dnis=16450&extension=13133&ucID=00002140331508792061&uui= &state=established
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.processCallInfoResults: rawResponse: callid=14033&ani=T14033%231&dnis=16450&extension=13133&ucID=00002140331508792061&uui=+&state=established
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CallInfo.doGetCallInfo: Populating call info variable values...
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: Call ID 14033
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: Calling # (ANI) T14033#1
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: Called # (DNIS) 16450
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: Ext 13133
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: UCID 00002140331508792061
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: UUI
23/10/2017 13:54:39:216 DEBUG - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : CTICommand.setCallInfoVariableValues: State established
23/10/2017 13:54:39:216 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Assigning [OC] to [CallerInformation:callerType]
23/10/2017 13:54:39:216 INFO - 10D95FBB8DE4D0C964EE5DDA32AC32BC:/PlaybackModule : Assigning [english] to [vxmlFormElement:language]
--------
vpAppLogClient.log
2017-10-20 14:42:05,387 60899 [http-nio-8080-exec-1] WARN - VPAppLogClient 7.1.0
2017-10-20 14:42:05,389 60901 [http-nio-8080-exec-1] WARN - file:/ivr/apache-tomcat-8.0.45/lib/VPAppLogClientWS_7.1.0.jar!/META-INF/MANIFEST.MF build version: 7.1.0.0
.1106
2017-10-20 14:42:05,389 60901 [http-nio-8080-exec-1] WARN - file:/ivr/apache-tomcat-8.0.45/lib/VPAppLogClient_7.1.0.jar!/META-INF/MANIFEST.MF build version: 7.1.0.0.1
106
2017-10-20 14:42:05,454 60966 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 15:42:07,771 3663283 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 16:42:12,588 7268100 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 17:42:15,160 10870672 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 18:42:17,370 14472882 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!
2017-10-20 19:42:19,171 18074683 [VPAlarmMonitorThread: ] ERROR - AlarmMonitorThread: Either reportUrl or userid or password is invalid, exit the AlarmMointorThread!!!