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Forum Index » IP Office Contact Center Web Services Collection (WSC) » Avaya IP Office 10.1 API/REST   XML
Author Message

Joined: 08/11/2013 02:05:25
Messages: 7


When we want to change UserRights we send this command based on documentation ip-office-10_1-management-api-guide-i1_0.pdf

<?xml version='1.0' encoding='UTF-8'?> <data> <ws_object> <User GUID="D9BE4800215B11E093A2000C298A19B9"> <UserRights>Test</UserRights> </User> </ws_object> </data>

and we get this error

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><response><data><ws_object error_node="true"><User><error><error_desc>Name field missing</error_desc><cause>0</cause><cause_data>D9BE4800215B11E093A2000C298A19B9</cause_data></error></User></ws_object></data></response>

When we want to change the name, there is many restrictions about allowed characters like space and underscore, but we can put these same characters with IP Office Manager

<?xml version='1.0' encoding='UTF-8' ?><data> <ws_object> <User GUID="D9BE4800215B11E093A2000C298A19B9"><Name>
ROOM 2000</Name></User></ws_object></data>

we get this error

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><response><data><ws_object error_node="true"><User><error><error_desc>Invalid characters in name</error_desc><cause>0</cause><cause_data>D9BE4800215B11E093A2000C298A19B9</cause_data></error></User></ws_object></data></response>

Any idea ?

Thank you

Joined: 29/11/2016 23:18:52
Messages: 27


It has been posted in the wrong forum. This forum is to handle IPOCC Web Services (WSC) SDK related queries. May be you can get in touch with tech support team.


Joined: 05/03/2018 11:00:30
Messages: 2

Why is there no IP Office Management API forum? The only forum listed under the IP Office Platform is IPOCC related.

Please advise.


Joined: 09/07/2018 07:26:59
Messages: 1

Werner, I think all your replies are telling people they are in the wrong forum. Way to contribute!

I'd like to add I'm also getting this error when attempting to update the voicemail code on a user. We're sending the request with JSON.

The documentation mentions the GUID is required, but even when removing that from the input body, it comes back complaining about the missing name field. Hmm.
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