Products Products
Support & Forums Support & Forums
Compliance Testing Compliance Testing
Labs & Sandboxes Labs & Sandboxes
Program Program
Co-Marketing Co-Marketing
Avaya Experience Platform Avaya Enterprise Cloud Avaya Client SDK Avaya Aura Platform See All Products Find Developer Resources

Avaya Experience Platform

Overview Interfaces Learning Support Options Compliance Testing

Avaya Enterprise Cloud

Overview Interfaces Learning Support Options Compliance Testing

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller
About DevConnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQs Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Avaya Client SDK AEServices DMCC APIs AEServices JTAPI AEServices Web Services Avaya Workspaces Avaya Experience Platform Orchestration Designer All Forums

Other Support Options

Product Notices Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQs Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Proactive Outreach Manager Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQs

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

Reply locked
Author Message
08/10/2012 16:00:50
Subject: Agent Events
#1
BrooksRitchie2
Joined: Feb 21, 2014
Messages: 1
Offline
I am using AES 6.2 which should support the agent ready and agent not ready events. However, using DMCC Dashboard, I am unable to see these events. I am monitoring the lead hunt group extension and am able to see agent login/logout events fine. Is there an additional step that is needed to see the agent ready/not ready events?

Thanks
PM
08/10/2012 16:03:50
Subject: Re: Agent Events
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
Where have you read that agent read and not ready are provided by the SDK?
PM
[WWW]
08/10/2012 16:12:46
Subject: Re: Agent Events
#3
BrooksRitchie2
Joined: Feb 21, 2014
Messages: 1
Offline
Hi John - The Agent Ready/Not Ready events are documented here:
http://devconnect.avaya.com/public/download/DMC/DMCCUserDocumentation/doc/N.Avaya.ApplicationEnablement.DMCC.htm

Thanks
PM
08/10/2012 17:52:26
Subject: Re: Agent Events
#4
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
Thanks, they should not be exposed as they are only available to Avaya products. They are not available to third party applications. Sorry for the disappointment.

John
PM
[WWW]
08/10/2012 17:58:08
Subject: Re: Agent Events
#5
BrooksRitchie2
Joined: Feb 21, 2014
Messages: 1
Offline
Thanks John. Do you know if there is any plan to make these events available through the API? I also saw that XML messages from Dashboard set the flag for both agent ready/not ready to true, but was concerned when there wasn't a check box in the monitor for them.

Thanks
PM
08/10/2012 17:58:27
Subject: Re: Agent Events
#6
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
This issue was previously documented in internal wi01036940 and will be addressed in AE Services release 6.3

Any attempt to use the notifications will fail as the application will not pass appropriate tokens to AE Services during initialization.

The DMCC Dashboard does not expose the methods for obvious reasons.
PM
[WWW]
08/10/2012 17:59:32
Subject: Re: Agent Events
#7
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
There are no plans to expose them, they remain proprietary for the indefinite future. 3rd party applications are required to poll to get the information.
PM
[WWW]
Go to:   
Mobile view