Hi
I have problem issue Apache Tomcat with tsapi.pro and AES7 error SSL Handshake
09/11/2017 04:17:32:923 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Provider startup delay found: 4000
09/11/2017 04:17:32:924 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
09/11/2017 04:17:32:924 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
09/11/2017 04:17:32:927 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#CCAES01GYMPRD#CSTA-S#CCAES01-GYM-PRD
09/11/2017 04:17:33:106 ERROR - CTIConnectorManager.initProvider: provider:CCAES01GYMPRD is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Connection reset
09/11/2017 04:17:33:114 DEBUG - ProviderMonitor: Checking:CCAES01GYMPRD for availability
09/11/2017 04:17:33:116 DEBUG - ProviderMonitor:CCAES01GYMPRD is null in our list, attempt to reget
09/11/2017 04:17:33:183 DEBUG - ProviderMonitor:CCAES01GYMPRD is not available
And AAOD Dev Guide inform the following msg:-
For AES 7 and later, the avayaprca.jks file provided by Avaya does not work.
Customers must provide their own certificates and configure AES 7 according to the
related documentation.
So what is detail that we need to create customer AES.
Please advice
Note: Tsapi
Connecting AES connector to AES
About this task
AES Connector cannot communicate with AES if you set AES Link to “Encrypted”.
Procedure
1. Change the Service Name from AVAYA#S8720DD#CSTA#aes05 to
AVAYA#S8720DD#CSTA-S#aes05.
2. Add the following text to the tsapi.pro file on all of your application servers that run AES
enabled Orchestration Designer applications:
trustStoreLocation=C:/Program Files/Apache Software Foundation/
Tomcat <version number>/webapps/aesconnector/WEB-INF/lib/
avayaprca.jks
trustStorePassword=password
Note:
The Service Name varies depending on the customer. The trustStoreLocation value
can be different depending on the location of avayaprca.jks file on your computer.
However, the trustStorePassword value must be password.
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