Hi

I have problem issue Apache Tomcat with tsapi.pro and AES7 error SSL Handshake

09/11/2017 04:17:32:923 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Provider startup delay found: 4000
09/11/2017 04:17:32:924 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
09/11/2017 04:17:32:924 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
09/11/2017 04:17:32:927 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#CCAES01GYMPRD#CSTA-S#CCAES01-GYM-PRD
09/11/2017 04:17:33:106 ERROR - CTIConnectorManager.initProvider: provider:CCAES01GYMPRD is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: The TLS connection was closed because a network-level error occured during the SSL handshake; java.net.SocketException: Connection reset
09/11/2017 04:17:33:114 DEBUG - ProviderMonitor: Checking:CCAES01GYMPRD for availability
09/11/2017 04:17:33:116 DEBUG - ProviderMonitor:CCAES01GYMPRD is null in our list, attempt to reget
09/11/2017 04:17:33:183 DEBUG - ProviderMonitor:CCAES01GYMPRD is not available


And AAOD Dev Guide inform the following msg:-

For AES 7 and later, the avayaprca.jks file provided by Avaya does not work.
Customers must provide their own certificates and configure AES 7 according to the
related documentation.

So what is detail that we need to create customer AES.
Please advice





Note: Tsapi

Connecting AES connector to AES
About this task
AES Connector cannot communicate with AES if you set AES Link to “Encrypted”.
Procedure
1. Change the Service Name from AVAYA#S8720DD#CSTA#aes05 to
AVAYA#S8720DD#CSTA-S#aes05.
2. Add the following text to the tsapi.pro file on all of your application servers that run AES
enabled Orchestration Designer applications:
trustStoreLocation=C:/Program Files/Apache Software Foundation/
Tomcat <version number>/webapps/aesconnector/WEB-INF/lib/
avayaprca.jks
trustStorePassword=password
Note:
The Service Name varies depending on the customer. The trustStoreLocation value
can be different depending on the location of avayaprca.jks file on your computer.
However, the trustStorePassword value must be password.

There is information on getting and installing certificates for AE Services in Chapter 10 of "Administering and Maintaining Avaya Aura Application Enablement Services". There is information on using a certificate with JTAPI applications in "Avaya Aura Application Enablement Services JTAPI Programmer’s Guide".

However, I think that AESConnector has extra data in the Java certificate store so you I suggest you contact Orchestration Designer support for advice as they own AESConnector. There is an OD forum on Devconnect. You may be able to get help there.

Martin

Hi

I ask OD Forum and they recommend me to ask on AES forum
-https://www.devconnectprogram.com/forums/posts/list/21538.page

Please advice.
THank you.

All I can tell you is what's in those two documents.

Martin

Hello. I have the same trouble with AES 7. But! It works nice when I don't use tomcat and spring, and with this frameworks I always got TLS handshake exception. Any ideas?
Thank you.

P.S. Solved it. TLS does not work under 7.x.x.x version properly. 7.1.0.8 is now fine for me.