Consider the following ED workflow:
Start Call intercept -> do a lot of "Call REST Service" and "Read from DB" -> Call Allow / Drop / Transfer
Is it mandatory to use the SuspendCall step as the first step in my Call Intercept workflow when starting the flow?
Perhaps related: In the Avaya Breeze Snap-in Development Guide, Chapter 6 "Performance and scalability considerations", the call.suspend step is also mentioned to enhance performance:
- Important: Be sure to invoke the suspend method as shown above (call.suspend() ) before invoking the asynchronous method.