Maybe its a but of JS-SDK but we tried to have a Snap-In for that to display the called VDN to the JS-Client.
Here we have a problem that Breeze is not triggering the Snap-In.
External Caller from ISDN calls a VDN 3700, Vector does a queue to Skill 5900 and routes call to an Agent 5701 logged in at Extension 3701.
EXTERNAL USER -> ISDN G430 -> CM add prefix-> SM -> Breeze -> CM -> VDN -> Agent -> Extension -> Breeze...
When the call comes first time to Breeze, we don't have History-Info what is logical.
When call comes to Breeze 2nd time we see History-Info in SIP Invite, but Snap-In is not triggered to read out that Info.
Is that Scenario / Routing supported?
How can we get the History-Info Out of the Invite???