2) are the CTI events you are seeing from a AES CTI monitor on the CM agent? or a monitor on something else (like a VDN)?
5) what form of action are you taking to include the recorder (multiple registrations, SSC)? ah - you said Single Step [Conferencing]
6) have you used SAT: list trace station XXXX to see if there are any denial events when you add the recorder
7) are you getting a media start event?
8 ) have you checked SAT: status station XXXXX to see if the recorder port shows, and what IP and ports are in place for TX (transmit) make sense from your perspective for the recorder.
9) Are the PC dialer calls recorded successfully at that same agent?
I doubt using Service Observing is going to change the nature of whatever is causing one class of call to the agent to not provide audio, although nothing is coming to mind about what would be different between PC calls and other calls at the agent device, however things like the network region, and IP codec may be causing an issue where your recorder is being sent a codec it can not handle, or there are no media resources (VoIP resources) available for that class of call.
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