Hi Team,

Our Customer is using Genesys T-server with AES6.3.1 as below configuration now.

AES#5(6.3.1) ----- Genesys T-server
AES#6(6.3.1) ----- Genesys T-server

Then they are going to replace Genesys T-server to HA-mode one as below configuration in the future.
Can single AES6.3.1 support HA-mode Genesys T-server?
Or did Avaya has experience to connect HA-mode Genesys T-server with single AES6.3.1?

AES#5(6.3.1) ----- Genesys T-server(primary/backup)
AES#6(6.3.1) ----- Genesys T-server(primary/backup)

Currently they also have AES7.0.1.
Can single AES7.0.1 support HA-mode Genesys T-server?
Or did Avaya has experience to connect HA-mode Genesys T-server with single AES7.0.1?

AES(7.0.1) ----- Genesys T-server(primary/backup)
AES(7.0.1) ----- Genesys T-server(primary/backup)

If Avaya has any application note to connect HA-mode Genesys T-server with single AES, please provide it to me.
(I can not find it in Avaya support site.)

Best regards, K.Yamahara

Genesys does not work with Avaya to do interoperability testing in our labs. Thus there are no Avaya Application notes written.

I would suggest that you contact Genesys for further information.

Martin

Hi Martin-san,

Thank you for your reply.

I understood it.
So, please close this ticket.

Here after are information for you, Just in case.
I also got answer from Genesys-Japan.
They said that two HA-mode Genesys T-server can support single AES.
Then I got below their Deployment Guide.

Actually, I can not understood answer from Genesys-Japan due to find below description.
Then I'm still discussing this with them.
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Supported High-Availability Configurations(P185-)
Warning!
For high-availability, any T-Server pair in warm or hot standby must have two AES servers to allow messages to go to both the primary and backup T-Server. Otherwise, messages are split between the primary and backup T-Server.
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Best regards, K.Yamahara