Hi All

I have to create a screen pop using the following data:

1. CmfContactID
2. CLI
3. AgentID

My issue is how do I get the AgentID as an Insintric in order to use it for Screenpop?

Any help would be appreciated

thanks
Leon

If you are using the API you should have the Agent Id from the time you login.

what is the API to be used for this. Please explain

Agent information is not in intrinsics since server-side while the call is in queue etc. AACC does not yet know which agent will handle the contact.

What I have done in the past is:
1. Design a web page with javascript/JQuery that is popped in AAAD tab using contact ID intrinsic.
2. Javascript/JQuery then continually calls a web service via Ajax to get updated information from a DB.
3. At the desktop, use .NET CCT SDK to create a background app that listens to AACC telephony events.
4. On ringing or active event, use contact ID and Agent ID to update DB.

Then the web page gets the updated agent information.

Greg.