Hi All,

I want to register my custom android app through sbc ip, but I got the error(see the log attached). No issue if I use equinox for android. the port I use is 5060 tcp.


Regards,

Riza Ansori

Hi,
Thank you for your question. Our technical team is working on your issue.

As per log the connection timeout expires.
Could you attach Equinox success log too please? We will be able to compare them.

Hi Rumata,

Attached the Avaya Equinox log.

I meant log produced by Avaya Equinox for Android when it was successfully registered.

How to get log from Avaya Equinox for Android?

Hi Rumata,

what do you mean equinox success log? is it connection using local ip or use Avaya Equinox for android?

Hi Rumata,

Sorry my bad, the post is double. Attached the Avaya Equinox log.

Hi Rumata,

I had same problem with the windows version also (windows custom app), I tried to login with sbce ip and got error.(see attachment log)

Hi,

Thank you, we will consider windows log too.

Hello everyone,

any update for this issue?


Thanks and Regards,

Riza

The issue is caused by PPM server is unreachable.

2018-01-31 16:25:21.085[16356] ERROR clientsdk::CPocoHTTPSession::CHTTPRequestTask::ExecuteTask[0FB80C80](): Error from http://120.29.225.73/axis/services/PPM: eCONNECTION_TIMEOUT: [code: 0] Timeout: connect timed out: 120.29.225.73:80

Please check server configuration, antivirus/firewall software. There was similar issue earlier, it was gone away without any changes. It was probably caused by maintenance work.

Hi Rumata,

Thanks for your replied. The issue was fixed after Aura Administrator checked the configuration of SMGR, CM and SM. Now I can login using sbce and all the functions are working well.

Thanks and Regards,

Riza