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Author Message
05/02/2018 06:50:03
Subject: AACC Screen popup with two intrinsick value.
#1
Lakshmisha
Joined: Aug 22, 2017
Messages: 1
Offline
Hi, We have AACC 6.4 Sp16 system, need document to configure screen popup and want to send two intrinsick parameter while calling url.

two parameters are Caller number and agent id.
Please provide any document. Document available in support site is not clear.
PM
04/07/2018 19:43:58
Subject: Re:AACC Screen popup with two intrinsick value.
#2
whittard1.avaya.com
Joined: Jul 4, 2018
Messages: 5
Offline
Hi Lakshmisha


You may find it very difficult to extract the agentid as the call has already left the TFE scripting engine for ASM routing.

All the captured intrinsic data needs to be collected before the Queue to skillset statement in order to populate the contactID and pass to the URL in ccmm. Unfortunately target agent id wont be one of these.

You may like to engage APS to develop reverse engine from the your pop server back into CCMS DB to pull that data based on the cmfContactID. Only issue I foresee is a delay in processing before the agent gets the screen pop.

Regards
Matt
PM
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