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Author Message
13/02/2018 07:23:56
Subject: interrupted announcement by DTMF
#1
ahmedshakour
Joined: Dec 1, 2016
Messages: 10
Offline
dear team

your support for below scenario :
announcement 1 ? announcement 2 ? announcement 3 ? Menu 1 ? Menu 1 ? ...




when press DTMF Key during announcement 1 playing, IVR will Go to Menus and so on with other announcements in IVR so I need to Go to announcement 2 if press any DTMF Key during announcement 1 playing or after announcement 1 complete ...


regards ...

PM
13/02/2018 07:59:54
Subject: Re:interrupted announcement by DTMF
#2
IvanFontalvo
Joined: Mar 22, 2012
Messages: 61
Offline
HI.

you can use after the prompt from the palette the node flushPromt to avoid continue to other node before the promt in the announcement finish and set barge in in false for each prompt.

or you can put all the prhases into a single prompt in a menu and set the barge in in false, to avoid dtfm while is promted.+


best regards
PM
13/02/2018 14:37:49
Subject: Re:interrupted announcement by DTMF
#3
ahmedshakour
Joined: Dec 1, 2016
Messages: 10
Offline
thanks for your replay ... i need to still interraptable by customer but without passing all following announcements
PM
18/02/2018 02:55:52
Subject: Re:interrupted announcement by DTMF
#4
ahmedshakour
Joined: Dec 1, 2016
Messages: 10
Offline
dears any update please .....
PM
19/02/2018 12:34:09
Subject: Re:interrupted announcement by DTMF
#5
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
Offline
Look at the "mark" funcationality. This allows you to see how much of the prompt is played.
PM
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