Hello

Call Flow: SBC-->SM -->AACC-->AEP (survey application developed in OD)

Agents are using AAAD and one-x comm.

Requirement is to transfer the call from AAAD or one-x comm to survey application in AEP and need to share CLID & Agent Id to survey application

Is it feasible, please suggest ?


Regards
Anees

Anees,

It would be great if anyone could answer the query you made. We have the same issue. In our case, we can find out the agentId as we match the SIPUri and the AgentID. When the call is transferred the AAEP received the transferring party CLID and therefore we can link the survey to the agent.
In this scenario, we don't have available the customer CLID which is also a problem. We cannot seem to either how to use custom intrinsics to be included in the transfered call made by the Agent.