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Joined: Sep 11, 2014
Messages: 1
Hello everyone.
Our customer wishes to implement customer survey on Avaya Experience Portal. If customer agrees to participate, the call should be transferred from AACC back to AEP. What can you suggest as "most elegant" way to implement this option?
Joined: May 10, 2017
Messages: 1
is the AACC on CM? If so you can use the return destination elite feature.. I think that is what is called
FergusCameron [Avatar]
Joined: Apr 17, 2012
Messages: 131
Location: WI, USA
I'm not personally familiar with @Glenn_T suggestion but it sounds elegant (I presume it's a feature of AEP). For AACC APIs, there's nothing directly available (I presume this is a post-call survey). In AACC the call leaves routing once it goes to the agent and thus the agent would need to take action (perhaps via a programmable button) or a custom CCT application would need to take it on their behalf.

Fergus Cameron :: AVAYA :: DevConnect ::
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