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Author Message
15/03/2018 23:47:28
Subject: MS Dynamic CRM Screen Pop using UUI
#1
ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
Offline
EMC already integrated with MS Dynamic CRM with Caller Number as basis of screen pop, Can you help me how to reference the screen pop using UUI passed from AEP. I used the below rules but seems not working;

Rule1 = When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue
Rule2 = When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue

Any suggestions?

Thank you very much
PM
16/03/2018 02:00:42
Subject: Re:MS Dynamic CRM Screen Pop using UUI
#2
PankajGandhe
Joined: Jan 28, 2015
Messages: 30
Offline
What version of EMC are you using ?
PM
16/03/2018 02:05:25
Subject: Re:MS Dynamic CRM Screen Pop using UUI
#3
ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
Offline
PankajGandhe wrote:What version of EMC are you using ?


EMC 6.5
PM
16/03/2018 02:35:25
Subject: Re:MS Dynamic CRM Screen Pop using UUI
#4
PankajGandhe
Joined: Jan 28, 2015
Messages: 30
Offline
Can you try upgrading to 6.5 SP3. There were some CRM rules related issues fixed in SP3.
PM
18/03/2018 20:28:38
Subject: Re:MS Dynamic CRM Screen Pop using UUI
#5
ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
Offline
PankajGandhe wrote:Can you try upgrading to 6.5 SP3. There were some CRM rules related issues fixed in SP3.


Are you referring to this?

https://support.avaya.com/downloads/download-details.action?contentId=C20176121830419910_4&productId=P1439

Thanks.
PM
19/03/2018 01:01:46
Subject: Re:MS Dynamic CRM Screen Pop using UUI
#6
PankajGandhe
Joined: Jan 28, 2015
Messages: 30
Offline
No.. that is the SP2 page.

Below is the link for SP3 page

https://support.avaya.com/downloads/download-details.action?contentId=C20171220173677760_4&productId=P1439&releaseId=6.5.x


PM
19/03/2018 01:07:01
Subject: Re:MS Dynamic CRM Screen Pop using UUI
#7
ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
Offline
PankajGandhe wrote:No.. that is the SP2 page.

Below is the link for SP3 page

https://support.avaya.com/downloads/download-details.action?contentId=C20171220173677760_4&productId=P1439&releaseId=6.5.x





Thanks.
PM
23/03/2018 02:10:30
Subject: Re:MS Dynamic CRM Screen Pop using UUI
#8
ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
Offline
PankajGandhe wrote:Can you try upgrading to 6.5 SP3. There were some CRM rules related issues fixed in SP3.


Already upgrade to SP3 but still the same, I attached the rules log, please check if I forgot something to check.

Thanks.

Version 4.1.0.16
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Status [2212] Log Options changed: old=8, new=1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Sepa [2212] /**********************************************************************************************************************************************************************************/
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Rules engine Version 4.1.0.16 18th November 2009
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Error logging started
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Call back = 57b5030, received parameter count = 7
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Assembly File Name/ASRulesPlugin.dll
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Error Log File Path/.\
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Error Log Level/1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rule1/When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rule2/When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rules Engine File Name/.\ASGRules.dll
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Show Rules Option On Tools Menu/True
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Call back = 57b5030
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found new rule to decode. Rule number 1 is When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found trigger value of Voice.WIDelivered
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found And value of And Direction = Incoming
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Do value of ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Then value of Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Then clause is decoded as Continue.
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Else value of Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Else clause is decoded as Continue.
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Action has parameters associated with it. Action = ReturnEvent, Action Value = MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRule::DecodeAllConditions - Entry point. Rule condition = And Direction = Incoming
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRuleCondition::CASRuleCondition - Decoding Filter value of And Direction = Incoming. Broken into Key = Direction, Value = Incoming. Condition = =, sub comparison is 0
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Found return event named MSCRM.Create
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = entity/contact
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = attributes/fax
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = value/%UUI%
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = InvokeId/Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found new rule to decode. Rule number 2 is When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found trigger value of MSCRM.CreateCompleted
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found And value of And invokeId = Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Do value of ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Then value of Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Then clause is decoded as Continue.
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Else value of Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Else clause is decoded as Continue.
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Action has parameters associated with it. Action = ReturnEvent, Action Value = MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRule::DecodeAllConditions - Entry point. Rule condition = And invokeId = Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRuleCondition::CASRuleCondition - Decoding Filter value of And invokeId = Rule1. Broken into Key = invokeId, Value = Rule1. Condition = =, sub comparison is 0
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Found return event named MSCRM.Screenpop
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = entity/%entity%
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = id/%id%
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = bringToFront/true
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Finished processing rules. Number of rules found = 2
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Rules.Started
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - This event has no parameters.
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentLogin
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/0.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/2.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/3.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WIDelivered
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found possible match at rule index 0 (Rule 1)
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRuleCondition::MatchRuleFilterWithKeyValueList - Found value for Key Direction is Incoming, required match value is Incoming. Comparison indicator is 1
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found filter match at rule 1. Returning ASCLIENTAPI_EC_NO_ERROR, we will accept this event.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received new event named Voice.WIDelivered
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CallerDN/5004
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CalledDN/5102
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value Direction/Incoming
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UUI/123412341234
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UserEnteredCode/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value InteractionID/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value ConversationID/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CustomerID/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UCID/00001031421521780695
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CallID/3143
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value VDN/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value SplitSkill/5704
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value AgentID/3200
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value StationDN/5001
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value Cause/redirected
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Found possible match at rule index 0 (Rule 1)
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRuleCondition::MatchRuleFilterWithKeyValueList - Found value for Key Direction is Incoming, required match value is Incoming. Comparison indicator is 1
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Matched rule conditions to this event. Proceeding to execute required action.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is contact
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string contact
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is fax
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string fax
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is %UUI%
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string 123412341234
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is Rule1
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string Rule1
Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Follow-on action for this rule is RULE_FOLLOW_ON_ACTION_CONTINUE
Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Exiting from event handler
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WIEstablished
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WICleared
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReleasingDN/5001.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentLogout
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/1.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 543 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 543 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
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