PankajGandhe wrote:Can you try upgrading to 6.5 SP3. There were some CRM rules related issues fixed in SP3.
Already upgrade to SP3 but still the same, I attached the rules log, please check if I forgot something to check.
Thanks.
Version 4.1.0.16
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Status [2212] Log Options changed: old=8, new=1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Sepa [2212] /**********************************************************************************************************************************************************************************/
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Rules engine Version 4.1.0.16 18th November 2009
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Error logging started
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Call back = 57b5030, received parameter count = 7
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Assembly File Name/ASRulesPlugin.dll
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Error Log File Path/.\
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Error Log Level/1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rule1/When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rule2/When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Rules Engine File Name/.\ASGRules.dll
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found key value Show Rules Option On Tools Menu/True
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Call back = 57b5030
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found new rule to decode. Rule number 1 is When Voice.WIDelivered And Direction = Incoming Do ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1 Then Continue Else Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found trigger value of Voice.WIDelivered
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found And value of And Direction = Incoming
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Do value of ReturnEvent MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Then value of Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Then clause is decoded as Continue.
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Else value of Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Else clause is decoded as Continue.
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Action has parameters associated with it. Action = ReturnEvent, Action Value = MSCRM.Create,entity=contact,attributes=fax,value=%UUI%,InvokeId=Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRule::DecodeAllConditions - Entry point. Rule condition = And Direction = Incoming
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRuleCondition::CASRuleCondition - Decoding Filter value of And Direction = Incoming. Broken into Key = Direction, Value = Incoming. Condition = =, sub comparison is 0
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Found return event named MSCRM.Create
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = entity/contact
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = attributes/fax
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = value/%UUI%
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = InvokeId/Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Found new rule to decode. Rule number 2 is When MSCRM.CreateCompleted And invokeId = Rule1 Do ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true Then Continue Else Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found trigger value of MSCRM.CreateCompleted
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found And value of And invokeId = Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Do value of ReturnEvent MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Then value of Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Then clause is decoded as Continue.
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Found Else value of Continue
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Else clause is decoded as Continue.
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] Action has parameters associated with it. Action = ReturnEvent, Action Value = MSCRM.Screenpop,entity=%entity%,id=%id%,bringToFront=true
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRule::DecodeAllConditions - Entry point. Rule condition = And invokeId = Rule1
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRuleCondition::CASRuleCondition - Decoding Filter value of And invokeId = Rule1. Broken into Key = invokeId, Value = Rule1. Condition = =, sub comparison is 0
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Found return event named MSCRM.Screenpop
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = entity/%entity%
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = id/%id%
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASReturnEventRule::ProcessActionValues - Equals:New key value = bringToFront/true
Mar 23 12:44:18 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 552 1 .cce | 0 Info [2212] CASRulesEngine::ASStartClient - Finished processing rules. Number of rules found = 2
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Rules.Started
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - This event has no parameters.
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:44:21 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 286 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentLogin
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/0.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:50:15 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 502 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/2.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/3.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:50:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 920 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WIDelivered
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found possible match at rule index 0 (Rule 1)
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRuleCondition::MatchRuleFilterWithKeyValueList - Found value for Key Direction is Incoming, required match value is Incoming. Comparison indicator is 1
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found filter match at rule 1. Returning ASCLIENTAPI_EC_NO_ERROR, we will accept this event.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received new event named Voice.WIDelivered
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CallerDN/5004
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CalledDN/5102
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value Direction/Incoming
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UUI/123412341234
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UserEnteredCode/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value InteractionID/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value ConversationID/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CustomerID/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value UCID/00001031421521780695
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value CallID/3143
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value VDN/
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value SplitSkill/5704
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value AgentID/3200
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value StationDN/5001
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Received event key/value Cause/redirected
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Found possible match at rule index 0 (Rule 1)
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRuleCondition::MatchRuleFilterWithKeyValueList - Found value for Key Direction is Incoming, required match value is Incoming. Comparison indicator is 1
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 737 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Matched rule conditions to this event. Proceeding to execute required action.
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is contact
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string contact
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is fax
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string fax
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is %UUI%
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string 123412341234
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Entry point. String to pass is Rule1
Mar 23 12:51:12 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 753 1 .cce | 0 Info [3004] CASRule::ReplaceAllTokensFromKeyValueList - Exit point. Passed string Rule1
Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Follow-on action for this rule is RULE_FOLLOW_ON_ACTION_CONTINUE
Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:51:13 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 409 1 .cce | 0 Info [3004] CASRulesEngine::ASHandleServerEvent - Exiting from event handler
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WIEstablished
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:51:16 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 373 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = Voice.WICleared
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallerDN/5004.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CalledDN/5102.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReleasingDN/5001.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Direction/Incoming.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UUI/123412341234.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UserEnteredCode/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value InteractionID/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 536 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ConversationID/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CustomerID/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value UCID/00001031421521780695.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value CallID/3143.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value VDN/.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value SplitSkill/5704.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/3200.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value Cause/redirected.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 12:51:26 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 537 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentLogout
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 541 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Entry point. Event Name = User.AgentStateChange
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Dumping all event parameters.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentID/.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value StationDN/5001.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value AgentState/1.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value ReasonCode/0.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Found Key/Value WorkMode/1.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 1. Rule trigger is Voice.WIDelivered
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 542 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Loaded rule 2. Rule trigger is MSCRM.CreateCompleted
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 543 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Failed to match event details to any rule.
Mar 23 14:35:55 labad CC_Elite_Multichannel_Desktop[1204]: +08:00 2018 543 1 .cce | 0 Info [2212] CASRulesEngine::ASValidateServerEvent - Returning ASCLIENTAPI_EC_EVENT_NOT_SUPPORTED