System configuration:
Experience Portal Manager (EPM): 7.1 SP1 patch7.1.0.1.0004
Media Processing Platform (MPP): 7.1 SP1 patch7.1.0.1.0006
Proactive Outreach Manager ?POM): 3.0.3 Patch5

Question:
We thought that pim_session_id transitioned from "contact attempt table" to "contact attempt history table" only when the call ended.
However, when exceeding the Maximum preview time, we confirmed that pim_session_id transitions to "contact attempt history table".
We desired that even if it exceeds the Maximum preview time, it stays in "contact attempt table" and the action to transition to "contact attempt history table" after did a preview dialing.
Kindly let us know what is the correct design please.

Not sure if this helps or not:

Note from the POM305 Patch3 and above readme files

From POM 305 Patch 3 onwards attempts which are handled by agent will be processed further only after the attempt is disposed of by the agent. For example,

If the strategy is configured with below setting,

a) On “Answer Human” patch with “Agent”
b) Default state for the Result Processor is DONE.

In this scenario the contact will not mark as DONE immediately after Answer Human detection.
Instead the attempt will kept in a WAIT state until the agent disposes of the call with some Completion Code.

Thank you very much for prompt reply.

Incidentally, customer's requirement is as below.
Customer's application periodically confirm the Completion Code recorded in "contact attempt history table". And it determines by CompletionCode recorded in this table whether a call was sent out to the outside or not. My understanding is that some completionCodes are indicated a state/status before making a call actually. If application detected it, that call will be clarified as no reached to customer and redial later. However actually a call was sent out and updated the completion Codes as finally code, it will be making a concerns and something.
If there is an explanation like below, it will be highly appreciated for us.

CompletionCode ID 1 A call was sent out
2 A call was not sent out
3 A call was sent out

I read the explanation, but some ID are difficult to understand correctly.



Best regards,