Hi,

If JTAPI application run as a run service, sockets are not get retained in provider in case of any connection disconnects. how to reestablish Provider automatically.

Thanks,
Kirthika.C

It is not possible to reconnect an existing provider which has shutdown. If the application has a ProviderListener registered, then it will receive an event when connectivity is lost. It can then create a new provider. Any call listeners created using the old provider will no longer be valid, and will need to be added again using the new provider. Any Call objects using the old provider will also no longer be valid.

Martin

is there any timeout in JTAPI/AES if an agent is idle for sometime the connection to the server will be lost? we see some errors that people are receivcing the connect lost errors whcih is basically TSAPI errors for the not able to reach or provider transmition end.

TSAPI/JTAPI has a heartbeat mechanism thet the client handles without the application needing to perform any action. So, no, a period of inactivity by the agent would not lead to loss of connectivity.

If you are losing connectivity, I suggest you look at the following areas:

o Check that your network is OK and not suffering from outages.
o Make sure that the application is not holding on to any of the JTAPI threads.

Martin

we have one thread checking the calls pending in queue of that specific hunt group. there are no multiple threads for the same. but i can see that the same is happening when the users are idle for sometime.

hi,

providerOutOfService we are receiving this error seems no n/w issue and we dont have any threads holding the JTAPI connections.

Is this a production system? Is there a high loading?

Martin

yes it's the production system. not too much load on agents but we have around 30 agents and 200 +DMCC licenses on that AES for recoridng..

For problems with a production system, you should contact Avaya Client Services.

Martin