Can one modify the verbiage that is being displayed within the CSPortal chat window? We can modify certain items in Canned Messages, but there are a number of other messages displayed to the customer that are not represented in Canned Messages. For example:

"The conversation session has been closed. Thank you."
"Chat Disconnected".

Can these phrases be modified in the CSPortal code and can anyone advise where that is done?

Thanks!
Melissa

I believe what you are looking for can be achieved by following process:
Localization of Web Chat UI

This is present in the "EMC - Web Chat Interface_v05.pdf" guide. (attached)

Regards
Pankaj

• Disconnected (On status bar).
• System: Chat Disconnected (On Chat messages area).

First message is hardcoded in chat.js & csportal_chat.js files. Can be changed there.
Second message is a system message coming from server, so you can check if the incoming system message is “Chat Disconnected” and replace it with your own string in chat.js & csportal_chat.js files.

Pankaj