I setup a new breeze lab. I deployed the ED tasks bundle under Bundles in Admin Console.

To test ED, I created a simple work flow to make a call but the workflow instance fails returning a generic error.

"call failed to initiate. java.lang.IllegalStateException: initiate could not succeed due to internal problems"

any help is appreciated.

Thanks

can you please provide ED logs, they are in /var/log/Avaya/services/EngagementDesigner forlder on breeze node

There should be some exception in logs corresponding to this error message

Here is the log. Please check the log starting from this timestamp: 2018-03-22 13:21:58

Thanks

Hi, at the bottom of the "Caused by" Exception list in the log is the following:
Caused by: java.lang.IllegalStateException: initiateMakeCall AMS is not configured
at com.avaya.collaboration.call.statemachine.helpers.MakeCallAgentImpl.initiateMakeCall(MakeCallAgentImpl.java:64)
at com.avaya.collaboration.call.statemachine.ssal.CmaCallCreated.initiate(CmaCallCreated.java:56)
... 11 more

Do you have a media server configured? It is required for Make Call.

AMS was not assigned which solved the problem.

Big Thanks!

Great, I'm glad you got your issue resolved.