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I setup a new breeze lab but I am unable to get it to make a call. I tested the hello world snap-in to test and the caller ID shows as Hello From EDP using two test phone numbers via communicator onex and avaya Equinox, but when I create a simple workflow with engagement designer to make a call and create an instance, the call never happens.
Here are my settings and statuses:
Avaya Breeze > Media Server Monitoring>
Media Server
Overload Status:Green Check
License Mode: Licensed
Lock Mode: unlocked
Authentication:Green Check
Avaya Breeze Server: breezelab
Connection Status:Green Check
For the two Numbers that I am testing with:
Users > User Management > Manage Users >Application Sequences
Origination Sequence: Breeze Application
Termination Sequence: Breeze Application
Routing > Dial Patterns
I created a pattern for the two numbers
pattern: 1312xxxxxxx
min: 11
max: 11
SIP domain: testlab.org
Originating Locations and Routing Policies : -ALL-
Routing policy Name: TestLabCM
Routing Policy Destination: TestLabCM
I also created a Routing Policy for Avaya Breeze as a Sip Entity as Destination with the dial pattern 1312xxxxxxx
Under Avaya Breeze > Configuration > Service Profiles
I created a service profile "MyTestProfile" and I added Engagement Designer and HelloWorld servie to
Under Avaya Breeze > Configuration > Implicit UserProfiles
I created a new Implicit User profile Rule
Service Profile: MyTestProfile
Pattern: 1312xxxxxxx
Min: 11
Max: 11
I assigned this profile "MyTestProfile" to the two test phone numbers that I am using
Do any of these settings have misconfiguration?
Any help is greatly appreciated.
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