JoelEzell wrote:Hello. Do you have a media server configured? A media server is required to make calls. If you do have one configured:
* Does the make call task return an error or does it appear to succeed?
* Please check error logs by doing the following from the command line: "ce dlogv" and "ce dlogv EngagementDesigner"
The media server is configured and the status shows OK. I attached an image.
I terminated all other test instances and I created a new instance for a workflow which is a simple start --> Make Call --> End
The make call has the first test number
Calling Party:
13174434433@testlab.org
Called Party:
13174434432@testlab.org
Caller ID: 13174434433
I did an Error Check (0 Errors/0 Warnings)
I did a debug, which completed the flow with no issues. The workflow turned green.
I deployed and created the instance which was instance # 146
Here is the log from engagement designer
2018-04-02 19:32:30,950 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallInterceptedCALL_INTERCEPT_FROM_CALLING_PARTY1.0 [com.avaya.app.entity.BpmEventCatalogRule@5f883cfd]
2018-04-02 19:32:30,950 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallInterceptedCALL_INTERCEPT_FROM_CALLING_PARTY1.0 [com.avaya.app.entity.BpmEventCatalogRule@d853dc7f]
2018-04-02 19:32:30,951 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallInterceptedCALL_INTERCEPT_TO_CALLED_PARTY1.0 []
2018-04-02 19:32:30,951 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallInterceptedCALL_INTERCEPT_TO_CALLED_PARTY1.0 []
2018-04-02 19:32:30,952 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ALERTING1.0 []
2018-04-02 19:32:30,952 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ALERTING1.0 []
2018-04-02 19:32:30,953 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ANSWERED1.0 []
2018-04-02 19:32:30,953 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ANSWERED1.0 []
2018-04-02 19:32:30,954 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallADD_PARTICIPANT_FAILED1.0 []
2018-04-02 19:32:30,954 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallADD_PARTICIPANT_FAILED1.0 []
2018-04-02 19:32:30,954 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallPARTICIPANT_DROPPED1.0 []
2018-04-02 19:32:30,955 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallPARTICIPANT_DROPPED1.0 []
2018-04-02 19:32:30,955 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ORIGINATED1.0 []
2018-04-02 19:32:30,956 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ORIGINATED1.0 []
2018-04-02 19:32:30,956 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ENDED1.0 []
2018-04-02 19:32:30,957 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ENDED1.0 []
2018-04-02 19:32:30,957 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_OFFERED_FROM_CALLING_PARTY1.0 []
2018-04-02 19:32:30,958 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_OFFERED_FROM_CALLING_PARTY1.0 []
2018-04-02 19:32:30,958 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallOFFERING_CALL_TO_CALLED_PARTY1.0 []
2018-04-02 19:32:30,958 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallOFFERING_CALL_TO_CALLED_PARTY1.0 []
2018-04-02 19:32:30,959 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_STARTED1.0 []
2018-04-02 19:32:30,959 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_STARTED1.0 []
2018-04-02 19:32:30,960 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_STOPPED1.0 []
2018-04-02 19:32:30,960 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_STOPPED1.0 []
2018-04-02 19:32:30,961 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_ERROR1.0 []
2018-04-02 19:32:30,961 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_ERROR1.0 []
2018-04-02 19:32:30,962 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_MATCH1.0 []
2018-04-02 19:32:30,962 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_MATCH1.0 []
2018-04-02 19:32:30,962 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_OFFER1.0 []
2018-04-02 19:32:30,963 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_OFFER1.0 []
2018-04-02 19:32:30,963 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_QUEUED1.0 []
2018-04-02 19:32:30,964 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_QUEUED1.0 []
2018-04-02 19:32:30,964 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_ERROR1.0 []
2018-04-02 19:32:30,965 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_ERROR1.0 []
2018-04-02 19:32:30,965 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentSTART_EVENT1.0 []
2018-04-02 19:32:30,966 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentSTART_EVENT1.0 []
2018-04-02 19:32:30,966 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentRESUME_EVENT1.0 []
2018-04-02 19:32:30,966 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentRESUME_EVENT1.0 []
2018-04-02 19:32:30,967 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallReconstruction_EACCALL_NOT_RECONSTRUCTED1.0 []
2018-04-02 19:32:30,967 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallReconstruction_EACCALL_NOT_RECONSTRUCTED1.0 []
2018-04-02 19:32:30,968 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding MessageINCOMING_SMS1.0 []
2018-04-02 19:32:30,968 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding MessageINCOMING_SMS1.0 []
2018-04-02 19:32:30,969 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT1.0 []
2018-04-02 19:32:30,969 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT1.0 []
2018-04-02 19:32:30,969 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_VOICE1.0 []
2018-04-02 19:32:30,970 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_VOICE1.0 []
2018-04-02 19:32:30,970 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_CHAT1.0 []
2018-04-02 19:32:30,971 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_CHAT1.0 []
2018-04-02 19:32:30,971 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_EMAIL1.0 []
2018-04-02 19:32:30,972 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_EMAIL1.0 []
2018-04-02 19:32:30,972 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_SMS1.0 []
2018-04-02 19:32:30,972 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_SMS1.0 []
2018-04-02 19:32:30,973 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_SOCIAL1.0 []
2018-04-02 19:32:30,973 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_SOCIAL1.0 []
2018-04-02 19:32:30,974 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_OUTBOUND1.0 []
2018-04-02 19:32:30,974 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_OUTBOUND1.0 []
2018-04-02 19:32:30,975 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_VIDEO1.0 []
2018-04-02 19:32:30,975 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_VIDEO1.0 []
2018-04-02 19:32:30,976 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_GENERIC1.0 []
2018-04-02 19:32:30,976 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_GENERIC1.0 []
2018-04-02 19:32:30,977 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_FAILED1.0 []
2018-04-02 19:32:30,977 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_FAILED1.0 []
2018-04-02 19:32:30,978 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_TRANSFER_TO_SERVICE1.0 []
2018-04-02 19:32:30,978 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_TRANSFER_TO_SERVICE1.0 []
2018-04-02 19:32:30,978 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_AUTOMATION_COMPLETE1.0 []
2018-04-02 19:32:30,979 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_AUTOMATION_COMPLETE1.0 []
2018-04-02 19:32:30,979 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ANSWERED1.0 []
2018-04-02 19:32:30,980 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ANSWERED1.0 []
2018-04-02 19:32:30,980 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_NOT_ANSWERED1.0 []
2018-04-02 19:32:30,981 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_NOT_ANSWERED1.0 []
2018-04-02 19:32:30,981 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ABANDONED1.0 []
2018-04-02 19:32:30,982 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ABANDONED1.0 []
2018-04-02 19:32:30,982 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ENDED1.0 []
2018-04-02 19:32:30,982 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ENDED1.0 []
2018-04-02 19:32:30,983 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_TRANSFERRED1.0 []
2018-04-02 19:32:30,983 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_TRANSFERRED1.0 []
2018-04-02 19:32:30,984 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_CONFERENCED1.0 []
2018-04-02 19:32:30,984 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_CONFERENCED1.0 []
2018-04-02 19:32:30,985 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkFlowTERMINATE_WFI1.0 []
2018-04-02 19:32:30,985 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkFlowTERMINATE_WFI1.0 []
2018-04-02 19:32:30,985 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallALERTING1.0 []
2018-04-02 19:32:30,986 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallALERTING1.0 []
2018-04-02 19:32:30,986 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallANSWERED1.0 []
2018-04-02 19:32:30,987 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallANSWERED1.0 []
2018-04-02 19:32:30,987 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallPARTICIPANT_DROPPED1.0 []
2018-04-02 19:32:30,988 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallPARTICIPANT_DROPPED1.0 []
2018-04-02 19:32:30,988 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallCONFERENCED1.0 []
2018-04-02 19:32:30,989 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallCONFERENCED1.0 []
2018-04-02 19:32:31,002 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallTRANSFERRED1.0 []
2018-04-02 19:32:31,002 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallTRANSFERRED1.0 []
2018-04-02 19:32:31,003 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallHELD1.0 []
2018-04-02 19:32:31,003 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallHELD1.0 []
2018-04-02 19:32:31,004 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallUNHELD1.0 []
2018-04-02 19:32:31,004 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallUNHELD1.0 []
2018-04-02 19:32:31,005 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallACTIVE1.0 []
2018-04-02 19:32:31,005 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallACTIVE1.0 []
2018-04-02 19:32:31,006 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallFAILED1.0 []
2018-04-02 19:32:31,006 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallFAILED1.0 []
2018-04-02 19:32:31,007 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding REFSNMP1 []
2018-04-02 19:32:31,007 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding REFSNMP1 []
2018-04-02 19:32:34,322 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding 146 com.avaya.app.entity.Instance@66844e35
2018-04-02 19:32:34,322 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Publishing event for create instance with payload: null
2018-04-02 19:32:34,332 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Removing 146
On the otherhand, when I check the helloworld service log
2018-04-02 16:51:01,848 [SipContainerPool : 3] HelloWorld INFO - HelloWorld-3.4.0.0.340003 - Call from 13174434433 to 13174434432 entered Hello World Service
when I call between the two numbers using one-X Communicator and Avaya Equinox and I see the caller ID changed.
Thanks