Customer uses Breeze with ECC to handle calls using a web interface (ECC API). Sporadically calls hang in status HELD and can only be dropped by restarting the Breeze server. Using the API call "Get connection by ID"
https://{Breeze-SM100}/services/EngagementCallControl/calls/{CALLID}/connections we have two connections like this:
{
"connections": [
{
"id": "336321252_c17439e1-b8a5-4521-b026-5657a72c09dc",
"href": "https://192.168.250.132/services/EngagementCallControl/calls/336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66/connections/336321252_c17439e1-b8a5-4521-b026-5657a72c09dc",
"ucid": "00001082201523883605",
"state": "HELD",
"callId": "336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66",
"callHref": "https://192.168.250.132/services/EngagementCallControl/calls/336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66",
"address": "494038999117"
},
{
"id": "336321252_1f1e1248-e668-4ef6-877f-52b71062a340",
"href": "https://192.168.250.132/services/EngagementCallControl/calls/336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66/connections/336321252_1f1e1248-e668-4ef6-877f-52b71062a340",
"ucid": "00001082201523883605",
"state": "ACTIVE",
"isExternalConnection": "true",
"callId": "336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66",
"callHref": "https://192.168.250.132/services/EngagementCallControl/calls/336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66",
"address": "4057149695"
}
]
}
When I try to drop the call using "https://192.168.250.132/services/EngagementCallControl/calls/336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66" the Breeze server returns 202 Accepted but the call is not dropped.
ECC log shows:
2018-04-17 14:08:54,540 [WebContainer : 3] EngagementCallControl INFO - EngagementCallControl-3.3.0.0.330007 - getCallConnections: 336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66
2018-04-17 14:09:00,263 [WebContainer : 1] EngagementCallControl INFO - EngagementCallControl-3.3.0.0.330007 - dropCall: 336321252_e1a41b8d-469b-4306-9dc2-8d1e3002ee66
2018-04-17 14:09:00,336 [GS-SimplePollingEventListenerContainer-1] EngagementCallControl ERROR - EngagementCallControl-3.3.0.0.330007 - onError: requestId: 23a98f79-305c-4d13-8e36-6d6fab81e46e class com.avaya.ucm.command.response.DropResponse with error GENERIC_ERROR
Thanks for any idea!
Regards Janik