Hello,
Please have the customer raise a Services Request (SR) with Avaya Client Services (ACS).
Field and operational issues should be escalated by the customer or customer representative through the normal escalation channels to Avaya Client Services or the appropriate business partner holding the maintenance contract on the system(s). This process requires the customer Sold To information and can be initiated through the
http://www.avaya.com/support portal, or via a call to a regional Avaya Support number located on the
http://www.avaya.com/support web page.
Those organizations are equipped with the resources and tools needed to address customer field issues, and have adequate staff to meet the service level agreements of the customer's maintenance contract.
This will require more investigation at the customer site, but I believe the customer may be hitting a known issue with one of the OS libraries. The issue is only seen when dealing with a large number of SMS requests. ACS can investigate and will be able to provide a hotfix once they confirm that is in fact the issue. The customer can reference the "libssh2" hotfix in their Service Request to help steer ACS in the right direction to determine if the issue/fix is applicable to their system.
Best Regards.