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Author Message
02/05/2018 09:53:38
Subject: Monitor all calls
#1
ThangTQ
Joined: May 31, 2017
Messages: 19
Offline
Hi Friends,

I'm finding a way with Avaya Aura Communication Manager to count the off-hook time (aka ring time) and off-hook rate (aka unanswered call rates) for internal calls.

Thank in advance for your supporting.


Regards,

PM
02/05/2018 11:08:49
Subject: Re:Monitor all calls
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
one solution is described in this forum thread.
https://www.devconnectprogram.com/forums/posts/list/22064.page#p153655

I will let others respond if they know of a mechanism to provide application sequencing for internal station calls to be able to count these events from a breeze application.
PM
[WWW]
02/05/2018 12:12:39
Subject: Re:Monitor all calls
#3
JoelEzell
Joined: Nov 15, 2013
Messages: 780
Offline
This task is better suited for CTI than for sequencing. If you'd prefer a REST API as opposed to the .NET/Java/XML options presented by DMCC, you could look into using the Engagement Call Control Breeze snap-in.
PM
03/05/2018 09:43:14
Subject: Re:Monitor all calls
#4
ThangTQ
Joined: May 31, 2017
Messages: 19
Offline
Hi Joel,

I saw the Engagement Call Control Breeze snap-in which only subscribe one extension , not sure it can subscribe all extensions ?

Regards,
Thang,
PM
03/05/2018 09:52:37
Subject: Re:Monitor all calls
#5
JoelEzell
Joined: Nov 15, 2013
Messages: 780
Offline
Any CTI solution will unfortunately require you to subscribe to extensions one by one.
PM
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