I would like to know what Communication Manager 7.0.1 SP 3 Feature buttons are supported for Equinox for iOS and Windows release 3.3. I have a customer who is complaining that they programmed feature buttons on their station and not all buttons are showing up on their Equinox client. <br> Craig Cochran from Avaya has advised us that only certain feature buttons are supported in Equinox, he sent me the following link, https://support.avaya.com/ext/index?page=content&id=ADMN114419&group=UG_INTERNAL , which he mentioned the Overview and Specification Guide lists on page 19 the supported CM features. <br> I shared this with our customer and they were asking if that’s all that equinox supports as there are more feature buttons which they can program in a hard phone in CM. Is there any sort of definitive list that states which feature buttons are supported in the Equinox client?

Hi wlong,

Thank you for you question.
There is no document which lists all supported feature buttons in 3.3 clients.
But from CSDK code I see the following list:
case eFT_SEND_ALL_CALLS
FORWARD_ALL_CALLS
FORWARD_BUSY_NO_ANSWER_CALLS
ENHANCED_CALL_FORWARDING
EXCLUSION
EC500
EXTEND_CALL
CALL_PARK
CALL_UNPARK
AUTO_CALLBACK
WHISPER_PAGE
GROUP_CALL_PICKUP
EXTENDED_GROUP_CALL_PICKUP
CALLING_PARTY_NUMBER_BLOCK
CALLING_PARTY_NUMBER_UNBLOCK
ONE_TOUCH_RECORDING
DIRECTED_CALL_PICKUP
PRIORITY_CALL
DELAYED_EC500
LINE_RESERVATION
THIRD_PARTY_CALL_CONTROL_ANSWER
THIRD_PARTY_CALL_CONTROL_HOLD
THIRD_PARTY_CALL_CONTROL_MAKE_CALL
THIRD_PARTY_CALL_CONTROL_UNHOLD
BUSY_INDICATOR
AUTODIAL
LINE_ON_HOOK

List of mapped (supported) features by Avaya Equinox for Windows:
ForwardAllCalls
ForwardBusyNoAnswerCalls
SendAllCalls
EC500
ExtendCall
Exclusion
EnhancedCallForwarding
GroupCallPickup
CallPark
AutoCallback

List of mapped (supported) features by Avaya Equinox for iOS:
ForwardAllCalls
ForwardBusyNoAnswerCalls
SendAllCalls
EC500
ExtendCall
Exclusion
EnhancedCallForwarding
GroupCallPickup

Hope this helps you.

Best regards,
Dmitry

Any updated posts with IX Workplace 3.8 and features available? I am having trouble with the incoming features displaying.

Hi,


The IX workplace 3.8 is already released.

Please check:

https://www.devconnectprogram.com/site/global/products_resources/avaya_ix_workplace_client/releases/3_8/index.gsp


Please check with 3.8 Release and update which call features seem to be not working for you.


Thanks,
Avaya DevConnect Team

Hi,


Please let me know if any further assistance is required for this query.


Thanks,
Avaya DevConnect Team

Hi,


Please let me know if any further assistance is required for this query.


Thanks,
Avaya DevConnect Team

Hi Pallavi, the two features I am having issues with is SendAllCalls & EC500 I have also noticed that I have to set my AAR table to levl0 or unku for the call type for the features to appear. I then have issues where I can enable the SendAllCalls & EC500 but cannot disable ends up active. I am able to use FAC to disable SendAllCalls but for EC500 I am not able to usually with an error 403 Forbidden.

Any help would be appreciated. Running AADS for dynamic config, IX Workplace 3.8 SM 8 / CM 8

ForwardAllCalls and Extend Call works great along with AutoDials.

Hi

Can you please provide the following info ?


1) can you please check if SendAllCalls & EC500 buttons are seen on your CM station form i.e. synch between CM and SMGR is done?

2) can you please set log level to debug and capture logs right from the time your App is registered and you are activating feature buttons ?

3) can you please provide list trace station trace on CM when you deactivate SAC and EC500 ?


Thanks,
Avaya DevConnect Team