Hi,

I am currently using IPO CTI web service for Instant Messaging in IPO R11.

I am making following POST request to "https://IPO_IP:9443/inyama/service/im" to send a message.

Following body is sent with the request:

<?xml version="1.0" encoding="UTF-8"?>

<ns:IMToSend xmlns:ns="http://openapi.common.avaya.com/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://openapi.common.avaya.com/ im-service.xsd ">

   <im>

      <from>varad@172.26.26.13</from>

      <to>newuser1004@172.26.26.13</to>

      <message>hi </message>

   </im>

</ns:IMToSend>

In Headers I am setting ClientSessionId and Content-Type as "application/xml"

Following is the error which I get once i hit this request:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<ns2:Error xmlns:ns2="http://openapi.common.avaya.com/" xmlns:ns4="http://groups.system.common.avaya.com" xmlns:ns3="http://www.ecma-international.org/standards/ecma-323/csta/ed4" xmlns:ns6="http://schemas.xmlsoap.org/ws/2004/08/addressing" xmlns:ns5="http://schemas.xmlsoap.org/ws/2004/09/transfer" xmlns:ns8="http://com.avaya.inkaba.wstransfer" xmlns:ns7="http://com.avaya.inkaba.dal" xmlns:ns13="http://ccragent.common.avaya.com/" xmlns:ns9="http://com.avaya.common.csta.extended" xmlns:ns12="http://voicemail.avaya.com/" xmlns:ns11="http://voicemail.common.avaya.com/" xmlns:ns10="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns17="http://www.avaya.com/common/RESTAPI/telephony/call" xmlns:ns16="http://voicemailpro.common.avaya.com/" xmlns:ns15="http://conferencing.avaya.com/" xmlns:ns14="http://conferencing.common.avaya.com/" xmlns:ns19="http://recording.common.avaya.com/" xmlns:ns18="http://calllog.common.avaya.com/">

    [color=red]<errorCode>SERVER_PROBLEM</errorCode>

    <errorValue>java.lang.Exception</errorValue>

    <description>.sendMessage. chat session not found for the appl session applicationSessionID : 5c894975-5b57-416c-ae44-bfb3f9c60b7c</description>[/color]

</ns2:Error>

I am able to obtain ClientSessionId through "Login & Subscription" api of CTI web service.

This problem occurs only with Instant Messaging service as I got the same response for "Presence Service" api.

Thanks

Hello varad,

Sorry, this forum is for IPO Contact Center Web Service Collection retated topics only.

If you need support for other IPO SDKs please raise a IPO support ticket:

https://www.devconnectprogram.com/site/global/products_resources/ip_office/overview/index.gsp

Regards
Werner