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Author Message
04/06/2018 00:28:11
Subject: Get real time call data from Avaya CMS
#1
sanjiv.kumar.capita.co.uk
Joined: Jun 4, 2018
Messages: 1
Offline
Hi,

My requirement is to get real time call data the time call are received by agent from Avaya CMS and save in SQL server with .Net language. Is it feasible? if yes, can you give me some approach to do that.

Thanks
Sanjiv
PM
07/06/2018 04:57:47
Subject: Get real time call data from Avaya CMS
#2
Rumata
Joined: Dec 20, 2016
Messages: 133
Offline
Hi,
thank you for your question.

Could you clarify please, what kind of data do you need?

If you are looking for realtime media details, call the ReadAudioDetails of the Call instance. https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/api_refs/html/M_Avaya_ClientServices_Call_ReadAudioDetails.htm

If you are looking for time when call got originally established, access the EstablishedTime property of the Call instance.
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/api_refs/html/P_Avaya_ClientServices_Call_EstablishedTime.htm
PM
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