Hi Guys,

Is there anyway we can play DTMF sequenece/input from the calling party as a playback other than using TTS engine.

i remember we used to do this on Orchestration designer using localization bundle but not able to find How can we use it on Breeze?

Regards,
Rohit

Hi Rohit,

The only other option besides TTS I can think of is to have the DTMF recorded in a file and play that back. We currently don't have the capability to dynamically generate DTMF from the platform.

Thanks,
Bob

thanks Bob for your reply.

Are you saying record the DTMF but these are are the dynamic numbers enter by the caller? How can I repeat these.

Regards,
Rohit

I was wondering if the DTMF were dynamic or from a predefined set; if they are dynamic then TTS is the only option.

Thanks,
Bob

so basically we cannot use system default locales stored on AMS, just the pre set announcement.

Regards,
Rohit

Sorry, but I'm not sure what you are asking with regard to the locale - can you provide some context?

Thanks,
Bob

Hi Bob,

I am talking about localization on AMS. Attached is the picture.

Regards,
Rohit

Let me move up a level, as I'm trying to connect the localization on AAMS with playing the DTMFs. Are you playing abck the digit equivalent of the DTMF and want to use the language set by the locale? Also, are you using Engagement Designer or the Breeze API?

Thanks,
Bob

you are correct I want to play digit or digits equivalent to the DTMF. I am using Engagement designer.

eg. caller enters the extension number and i want to repeat that back. Hope this eg makes it easy to understand.

Regards,
ROhit

Thanks - this helps. Let me get someone from the Engagement Designer team to respond.

Bob

Thanks Bob.

regards,
Rohit

Hi, have you tried the "Send Digits" task under the "SendDTMF" drawer?

Hi Joel,

Sorry where exactly I have to look in to this. Meanwhile we are using EDP version 3.3. Has there been any changes made in version 3.4

Regards,
Rohit

I learned this morning that this didn't become an officially supported task until our latest 3.4.0.1 release. However, it has been available as a sample for some time. I've attached a jar file that you can load in the "Bundles" tab of the Engagement Designer admin console.

PLEASE NOTE: This is SAMPLE functionality. It is being provided to you under the terms you can find in the Breeze and Engagement Designer SDKs. By downloading it, you are agreeing to those terms. Avaya will not be able to provide support for this task type if used in production. If you require this task type in production, you'll need to upgrade to Breeze and Engagement Designer 3.4.0.1.

Does this mean, it will help me to play the digits back to caller?

Also, do we require any speech engine or it can be played by using localisation bundle on AMS? The way we have on orchestration designer.


TIA