Dear Experts,
Rejected call and 'cannot be reached' are sending same event. Those can not be distinguished. Is there a way to separate those events?
Please Advise
Best Regards

Hello DincerGUNES,

Thank you for your question.
Currently CSDK can only determine who ended call (locally, remotely, by conference server).
And this info comes in CallEnded event.

Also CSDK creates call log, which has set of events with action type of:
UNDEFINED = 0,
MISSED,
REDIRECTED,
ANSWERED,
OUTGOING,
TRANSFERRED,
INCOMING

CSDK doesn't know about a real reason of call end. Communication Manager doesn't send any apropiate message whcih can be used by CSDK to determine end reason.

The answer is: there is no way to separate those events right now.


Regards,
Dmitry

Hi,

We checked all the messages send by the CM. We saw that Communication Manager send all apropiate message whcih can be used by CSDK to determine end reason. The problem was related with Breeze Snap-in used for Push-Notification. We made necessary changes on snap-in. Now we can seperate the messages "Rejected call" and 'cannot be reached'


thanks.