PrakashN wrote:So is there a workflow that gets kicked off? I do see the certificate errors in the ED log attached, but I dont see a workflow getting kicked off in the log. The Make Call snap-in - the workflow containing Make Call - do you see an instance getting created in the ED Admin Console?
yes, the instance gets created with an instance number. I also go in to the instance and it shows 'active'.
On another note, I resolved the cert issues but see the following in my new logs:
2018-08-07 15:48:42,604 [WorkManager.MediaServerThreadPool : 0] com.avaya.AamsConnectorLibrary FINE - [raiseAlarm::] Alarm Alarm: Type: CRITICAL, Description: Connection to AAMS failed, Message: Failed to connect to AMS:
Invalid Credentials,
AAMS HostName: pvo-aams-ad1.apex.local, AAMS ip: 172.16.254.155, initialOccurance: 1533678035615, lastOccurrance: 1533678516603 | MediaServer:
inetAddress: pvo-aams-ad1.apex.local/172.16.254.155, port: 7151
I reset the SMGR AAMS user password (AAMS user you configure when you setup the AAMS) but that didn’t make any difference. Do you know what credential this is referring to?