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nkhan
Joined: Aug 13, 2018
Messages: 3
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Hi, New to this forum so forgive me if i do something wrong. :S

Well the problem is that i am displaying all hunt-groups in the CM via SMS but sometime oddly enough some of the properties are not received back, can some body point me to the right direction?

Posting two hunt-groups 1 has complete data and the other has too many attributes missing.

GROUP 1

<?xml version="1.0" encoding="utf-16"?>

<HuntGroupType xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Group_Number>1</Group_Number>
<Group_Name>group 1</Group_Name>
<Group_Extension>46801</Group_Extension>
<Group_Type>ead-mia</Group_Type>
<ACD>y</ACD>
<Measured>both</Measured>
<Queue>y</Queue>
<Vector>y</Vector>
<Skill>y</Skill>
<LWC_Reception>none</LWC_Reception>
<Message_Center>none</Message_Center>
<Audix_Name />
<TN>1</TN>
<Class_of_Restriction>1</Class_of_Restriction>
<Security_Code />
<ISDN_SIP_Caller_Display />
<MM_Early_Answer>n</MM_Early_Answer>
<AAS>n</AAS>
<Supervisor_Extension />
<Local_Agent_Preference>n</Local_Agent_Preference>
<Controlling_Adjunct>none</Controlling_Adjunct>
<Forced_Entry_of_Stroke_Counts_or_Call_Work_Codes>n</Forced_Entry_of_Stroke_Counts_or_Call_Work_Codes>
<Timed_ACW_Interval_Sec />
<Service_Level_Target_Perct_In_Sec>80</Service_Level_Target_Perct_In_Sec>
<Service_Level_Target_Seconds>20</Service_Level_Target_Seconds>
<Expected_Call_Handling_Time_Sec>180</Expected_Call_Handling_Time_Sec>
<VuStats_Objective />
<Multiple_Call_Handling>none</Multiple_Call_Handling>
<Redirect_on_No_Answer_Rings>3</Redirect_on_No_Answer_Rings>
<Redirect_to_VDN />
<Queue_Limit>100</Queue_Limit>
<Call_Warning_Threshold />
<Call_Warning_Port />
<Time_Warning_Threshold />
<Time_Warning_Port />
<Interruptible_Aux_Threshold>none</Interruptible_Aux_Threshold>
<Native_Name_1 />
<Native_Name_2 />
<Native_Name_3 />
<Native_Name_4 />
<Native_Name_5 />
<Native_Name_Scripts>00000000</Native_Name_Scripts>
</HuntGroupType>


GROUP 2

<?xml version="1.0" encoding="utf-16"?>

<HuntGroupType xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Group_Number>2</Group_Number>
<Group_Name>group 2</Group_Name>
<Group_Extension>5400</Group_Extension>
<Group_Type>ucd-mia</Group_Type>
<Total_Administered_Members>9</Total_Administered_Members>
<ACD>n</ACD>
<Queue>n</Queue>
<Vector>n</Vector>
<Coverage_Path />
<LWC_Reception>audix</LWC_Reception>
<Message_Center>audix</Message_Center>
<Audix_Name>AUDIX</Audix_Name>
<Message_Center_AUDIX_Name>AUDIX</Message_Center_AUDIX_Name>
<Assigned_Extension position="1">5401</Assigned_Extension>
<Assigned_Extension position="2">5402</Assigned_Extension>
<Assigned_Extension position="3">5403</Assigned_Extension>
<Assigned_Extension position="4">5404</Assigned_Extension>
<Assigned_Extension position="5">5405</Assigned_Extension>
<Assigned_Extension position="13">5413</Assigned_Extension>
<Assigned_Extension position="14">5414</Assigned_Extension>
<Assigned_Extension position="15">5415</Assigned_Extension>
<Assigned_Extension position="16">5416</Assigned_Extension>
<Assigned_Extension_Name position="1">AUDIX,1</Assigned_Extension_Name>
<Assigned_Extension_Name position="2">AUDIX,2</Assigned_Extension_Name>
<Assigned_Extension_Name position="3">AUDIX,3</Assigned_Extension_Name>
<Assigned_Extension_Name position="4">AUDIX,4</Assigned_Extension_Name>
<Assigned_Extension_Name position="5">AUDIX,5</Assigned_Extension_Name>
<Assigned_Extension_Name position="13">AUDIX,13</Assigned_Extension_Name>
<Assigned_Extension_Name position="14">AUDIX,14</Assigned_Extension_Name>
<Assigned_Extension_Name position="15">AUDIX,15</Assigned_Extension_Name>
<Assigned_Extension_Name position="16">AUDIX,16</Assigned_Extension_Name>
</HuntGroupType>
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
Do you have access to the Communication Manager System Access Terminal(SAT) - either directly or though some other individual? I suggest starting with looking at the actual SAT forms and comparing what SMS is returning with what you are looking at on the SAT. SMS is known to return only those fields that have data populated in them to save on data transfer.
nkhan
Joined: Aug 13, 2018
Messages: 3
Offline
Hi John,
I tried same query with sms_test page, even it returned all the fields. The only thing i have noticed in my data is that when ever the xml has "Assigned_Extension" attribute COR and other fields are missing. Does this have any effect?
nkhan
Joined: Aug 13, 2018
Messages: 3
Offline
JohnBiggs wrote:Do you have access to the Communication Manager System Access Terminal(SAT) - either directly or though some other individual? I suggest starting with looking at the actual SAT forms and comparing what SMS is returning with what you are looking at on the SAT. SMS is known to return only those fields that have data populated in them to save on data transfer.


Hi John,
I tried same query with sms_test page, even it returned all the fields. The only thing i have noticed in my data is that when ever the xml has "Assigned_Extension" attribute COR and other fields are missing. Does this have any effect?
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
My next suggestion is to enable SMS tracing ( https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/support/faq/sms_web_services/index.gsp#40 ) you can also do it through the AE Services OA&M web page on more recent releases.

Once logging is enabled, observe what is being sent to your application to ensure where the problem lies.
MichaelHerman2
Joined: Jan 9, 2014
Messages: 102
Offline
I would suggest reviewing the /opt/mvap/logs/apache/error.log to compare the request being sent by test tool vs. the request being sent by your application (and look for any differences).
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