I have a couple of questions regarding the Agent feed on RSM. I don't know if it's a bug or simply a lack of understanding, but I can't quite figure out how to parse the output I am seeing.

For example, take these agents, which are read from the RSM tester. These are just a sample of the full 102 agents but I cut out most of them as they didn't bring anything of further value. The values are grabbed from a production system.
The standard Agent Displays all seems fine, but i can't really figure out how to get the same information from the RSM feed.

Multicast Address: 234.5.6.20.

Port Selection: 6070.



adapter 0 - xxx.xxx.xx.xx

Packet header id -> ICCM?

Reserve bytes -> 1;1;0;0

Version -> 8;4;0

Server id -> EMCCMS

Agent Statistics - Moving Window

Timestamp -> 1533803531 = Thu Aug 09 10:32:11 2018

NumRecord -> 102

RecordSize -> 108



Encoding : 0

AgentId(Hi)=FFFFFFFFh

AgentId(Lo)=FFFF2980h

State =64

SupverisrId=FFFF9000h

TimeInState=52

NotReadyReasonCode_High=FFFFFFFFh

NotReadyReasonCode_Low=FFFFF100h

DNOutCallNumber_High=FFFFFFFFh

DNOutCallNumber_Low=FFFFFFFFh

Cumulative Data:

SkillsetCallsAnswer=0

DNInCallsAnswer=0

DNOutCallsMade=0

AnsSkillset=0    DNInTmInSt =0    DNOutTmInSt=0    PositionId =19981

AnsweringApplication = 0

AnsweringCDN_High=FFFFFFFFh

AnsweringCDN_Low=FFFFFFFFh

AnsweringDNIS_High=FFFFFFFFh

AnsweringDNIS_Low=FFFFFFFFh

               ************************************************

               

AgentId(Hi)=FFFFFFFFh

AgentId(Lo)=FFFFFFFFh

State =69

SupverisrId=FFFF2982h

TimeInState=64

NotReadyReasonCode_High=A34B042Bh

NotReadyReasonCode_Low=4EBA71A3h

DNOutCallNumber_High=1D928h

DNOutCallNumber_Low=FFFFFFFFh

Cumulative Data:

SkillsetCallsAnswer=-3840

DNInCallsAnswer=-1

DNOutCallsMade=-1

AnsSkillset=-1    DNInTmInSt =-28672    DNOutTmInSt=9    PositionId =1220237134

AnsweringApplication = 1

AnsweringCDN_High=0h

AnsweringCDN_Low=1h

AnsweringDNIS_High=0h

AnsweringDNIS_Low=FFFFFFFFh

               ************************************************



AgentId(Hi)=FFFFFFFFh

AgentId(Lo)=FFFFFFFFh

State =-1

SupverisrId=FFFFFFFFh

TimeInState=-965054

NotReadyReasonCode_High=C993F4Ch

NotReadyReasonCode_Low=98CED531h

DNOutCallNumber_High=6C777FCAh

DNOutCallNumber_Low=1E6E2h

Cumulative Data:

SkillsetCallsAnswer=-1

DNInCallsAnswer=-3840

DNOutCallsMade=-1

AnsSkillset=64    DNInTmInSt =-1    DNOutTmInSt=-965223    PositionId =-1649260011

AnsweringApplication = -1

AnsweringCDN_High=1h

AnsweringCDN_Low=0h

AnsweringDNIS_High=0h

AnsweringDNIS_Low=0h

               ************************************************

               

AgentId(Hi)=0h

AgentId(Lo)=0h

State =-1

SupverisrId=FFFFFFFFh

TimeInState=-1

NotReadyReasonCode_High=0h

NotReadyReasonCode_Low=0h

DNOutCallNumber_High=E8D044DDh

DNOutCallNumber_Low=F05D094Ch

Cumulative Data:

SkillsetCallsAnswer=-1096452682

DNInCallsAnswer=1643658533

DNOutCallsMade=128293

AnsSkillset=0    DNInTmInSt =-1    DNOutTmInSt=-28349    PositionId =0

AnsweringApplication = -1

AnsweringCDN_High=FFFFF101h

AnsweringCDN_Low=FFFFFFFFh

AnsweringDNIS_High=FFFFFFFFh

AnsweringDNIS_Low=0h

               ************************************************



AgentId(Hi)=0h

AgentId(Lo)=0h

State =0

SupverisrId=FFFFFFFFh

TimeInState=-1

NotReadyReasonCode_High=0h

NotReadyReasonCode_Low=0h

DNOutCallNumber_High=0h

DNOutCallNumber_Low=E8D044DDh

Cumulative Data:

SkillsetCallsAnswer=-262338228

DNInCallsAnswer=-1096452682

DNOutCallsMade=1643658533

AnsSkillset=-1    DNInTmInSt =664    DNOutTmInSt=-1    PositionId =1798

AnsweringApplication = 126856

AnsweringCDN_High=FFFFFFFFh

AnsweringCDN_Low=FFFFF101h

AnsweringDNIS_High=FFFFFFFFh

AnsweringDNIS_Low=FFFFFFFFh

               ************************************************

               

AgentId(Hi)=0h

AgentId(Lo)=0h

State =-1649260011

SupverisrId=98CED531h

TimeInState=1819770826

NotReadyReasonCode_High=0h

NotReadyReasonCode_Low=FFFFFFFFh

DNOutCallNumber_High=FFFFFFFFh

DNOutCallNumber_Low=FFFFFFFFh

Cumulative Data:

SkillsetCallsAnswer=-1

DNInCallsAnswer=3019

DNOutCallsMade=-1

AnsSkillset=124507    DNInTmInSt =-1    DNOutTmInSt=-3840    PositionId =0

AnsweringApplication = -30968

AnsweringCDN_High=40h

AnsweringCDN_Low=FFFFFFFFh

AnsweringDNIS_High=FFFF9994h

AnsweringDNIS_Low=134Ah

               ************************************************

               

AgentId(Hi)=6C777FCAh

AgentId(Lo)=1E6E5h

State =-1

SupverisrId=FFFFFFFFh

TimeInState=-1

NotReadyReasonCode_High=0h

NotReadyReasonCode_Low=FFFFFFFFh

DNOutCallNumber_High=FFF14646h

DNOutCallNumber_Low=40h

Cumulative Data:

SkillsetCallsAnswer=-1

DNInCallsAnswer=-965223

DNOutCallsMade=5075

AnsSkillset=2    DNInTmInSt =0    DNOutTmInSt=0    PositionId =-1

AnsweringApplication = 0

AnsweringCDN_High=0h

AnsweringCDN_Low=0h

AnsweringDNIS_High=9DB24A15h

AnsweringDNIS_Low=C993F4Ch

               ************************************************

1. I take it that the AgentID is the phone login ID?

2. What is the "h" character after each DWORD bytefeed? Is it simply a terminator for readability purposes or something more functional?

3. How do you parse the ID double DWORD bytes to a usable ID? It seems to me to be hex-numbers, but that would resolve in an ID of 907826398105621809, which is not an ID of any agent in the system.

4. What exactly is sent out on the Agent RSM feed? Is it only human Agents or are there other types as well?

5. I noticed 3 different agents with AgentId(Hi)=0h AgentId(Lo)=0h and a few with AgentId(Hi)=FFFFFFFFh AgentId(Lo)=FFFFFFFFh in the same output. How is this possible? Aren't the IDs supposed to be unique?

6. What does the negative values in for example TimeInState, SkillsetCallsAnswer, DNInCallsAnswer, DNOutTmInSt and PositionId mean? How should they be parsed?

Thank you very much for your time