Proactive Outreach Manager - Campaign Strategy won't open - 0

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Author	Message
30/08/2018 13:40:35	Subject: Campaign Strategy won't open #1
JLowe Joined: Jun 27, 2018 Messages: 9 Offline	We have 2 EPMs and I have no problem opening Campaign Strategies on one, but they don't open on the other. I'm in the same browser with separate tabs so I suspect it's an EPM issue, not a browser issue. Has anyone seen this before? Thanks.
JLowe Joined: Jun 27, 2018 Messages: 9 Offline	Profile PM

13/12/2018 02:48:26	Subject: Re:Campaign Strategy won't open #2
JaydeepH Joined: Feb 24, 2017 Messages: 41 Offline	Hello, Could you please elaborate more about this issue? What does it mean by Strategy won't open? -- does it mean when you try to click on one of the strategy to view/edit, we see a new window popped up to open the strategy; however, we see some corrupt messages? Do you have a screenshot of what you see upon clicking the Strategy? Regards, Jaydeep Hatekar
JaydeepH Joined: Feb 24, 2017 Messages: 41 Offline	Profile PM

13/12/2018 15:37:59	Subject: Re:Campaign Strategy won't open #3
JLowe Joined: Jun 27, 2018 Messages: 9 Offline	Hi Jaydeep. The popup wouldn't open at all- not even error messages. With some Avaya help, though, it was discovered that pop ups were disabled for that EPM. Once I enabled them, it worked as expected! Thanks for the follow up.
JLowe Joined: Jun 27, 2018 Messages: 9 Offline	Profile PM

14/12/2018 08:41:30	Subject: Re:Campaign Strategy won't open #4
JaydeepH Joined: Feb 24, 2017 Messages: 41 Offline	OK thanks for your response and sharing knowledge. I too was facing similar issue; although my issue was different; it was related to proxy settings.
JaydeepH Joined: Feb 24, 2017 Messages: 41 Offline	Profile PM

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