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JessChan2
Joined: Dec 20, 2013
Messages: 37
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Is there any configuration or program change for showing the agent name in the WebChat dialog viewed by customer?
MelissaVestal
Joined: Nov 21, 2013
Messages: 14
Offline
You can find instructions on how to display the agent name in the CSPortal Web API Developer Guide on page 55. The procedure described there is necessary, but you also need to implement the attached fix for it to work.
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