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Author Message
19/10/2018 03:40:59
Subject: Display Agent Name in WebChat
#1
JessChan2
Joined: Dec 20, 2013
Messages: 37
Offline
Is there any configuration or program change for showing the agent name in the WebChat dialog viewed by customer?
PM
17/12/2018 17:12:51
Subject: Re:Display Agent Name in WebChat
#2
MelissaVestal
Joined: Nov 21, 2013
Messages: 14
Offline
You can find instructions on how to display the agent name in the CSPortal Web API Developer Guide on page 55. The procedure described there is necessary, but you also need to implement the attached fix for it to work.
Filename Chat Name Fix for CSPortal File.docx [Disk] Download
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