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Forum Index » EMC Developer » Display Agent Name in WebChat   XML
Author Message

Joined: 20/12/2013 01:44:40
Messages: 37

Is there any configuration or program change for showing the agent name in the WebChat dialog viewed by customer?

Joined: 21/11/2013 09:49:26
Messages: 14

You can find instructions on how to display the agent name in the CSPortal Web API Developer Guide on page 55. The procedure described there is necessary, but you also need to implement the attached fix for it to work.
 Filename Chat Name Fix for CSPortal File.docx [Disk] Download
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 Downloaded:  252 time(s)

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