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Forum Index » EMC Developer » Display Agent Name in WebChat   XML
 
Author Message
JessChan2



Joined: 20/12/2013 01:44:40
Messages: 37
Offline

Is there any configuration or program change for showing the agent name in the WebChat dialog viewed by customer?
MelissaVestal



Joined: 21/11/2013 09:49:26
Messages: 14
Offline

You can find instructions on how to display the agent name in the CSPortal Web API Developer Guide on page 55. The procedure described there is necessary, but you also need to implement the attached fix for it to work.
 Filename Chat Name Fix for CSPortal File.docx [Disk] Download
 Description No description given
 Filesize 13 Kbytes
 Downloaded:  252 time(s)

 
 
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