Hi,


using IPOCC webservice how can we get the incoming caller id which is coming to an agent.??


Thanks
Rama..

Hi Rama,

you will get it from onEPTCAlerting event:

From WSC documentation (Task.html):

onEPTCAlerting
endpointToken - nillable; type Token - type UUID with restriction
taskId - nillable; type CCID - type string with restriction pattern([\da-fA-F]{16})
taskConnId - nillable; type CCID - type string with restriction pattern([\da-fA-F]{16})
originatorEpId - nillable; type CCID - type string with restriction pattern([\da-fA-F]{16})
callingAddress - nillable; type EPAddress
...