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Author Message
19/11/2018 04:28:23
Subject: WFO Monitoring
#1
DirkEngelbart
Joined: Aug 5, 2014
Messages: 17
Offline
All,
We got the feedback from AVAYA SE that extensions logged in via the Webgateway can not be monitored by AES and as such AVAYA WFO can not perform call recording for these extensions.

Can you please confirm this?

Thanks
Dirk
PM
23/11/2018 08:29:47
Subject: WFO Monitoring
#2
Rumata
Joined: Dec 20, 2016
Messages: 133
Offline
Hi,

Thank you for your question.

If end point logs-in AAWG, only outgoing calls to conference's virtual rooms will be supported. For Conference 9 recording works.

This forum is related with ClientSDK. So unfortunaly we can't answer questions related with WFO and other ContactCenter solutions.
PM
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