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Author Message
29/11/2018 16:19:38
Subject: Not enough speech licenses, AAEP plays a technical difficulty prompt
#1
Al_Nickle
Joined: Nov 29, 2018
Messages: 1
Offline
Currently if there is not enough speech licenses, AAEP plays a technical difficulty prompt and disconnects the caller.
How can the AAEP recognize this error and route the customer to a DTMF application instead of dropping the caller?
(AAEP R7.1)
PM
29/11/2018 17:43:59
Subject: Re:Not enough speech licenses, AAEP plays a technical difficulty prompt
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
You should get a vxml event the start with "error." But I am not sure which particular one in this case. You may want to catch "error." for all errors. You may also look into the MPP log to see what particular event has been raised.
PM
06/12/2018 09:25:31
Subject: Re:Not enough speech licenses, AAEP plays a technical difficulty prompt
#3
MarcusHuang
Joined: Feb 25, 2014
Messages: 157
Offline
you can create an event called error.noresource.tts in project events and add it to your app root
PM
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