Hi,
I'd like to know why (in what kind of condition) an object is re-created after receiving a SnapshotCallConf from AES.
(JTAPI 6.1)
Call scenario: An operator has a call with a customer and makes another call to EP(IVR) for conferencing. After EP answers the call, he puts the call into conference.
In this scenario JTAPI client receives a "Conferenced" event, then it sends "SnapshotCall" request to AES. Just after it receives a SnapshotCallConf back from AES, it sometimes re-creates (delete and re-create) connection or call objects and sends CONNECTIONDISCONNECTED event to an application(aesconnector). In spite the call is still active.
This does not happen every time, but only happens around once a month. I guess the JTAPI detects some difference in the callinfo in SnapshotCallConf from a callinfo it's having. Is there any condition to cause this kind of behavior?
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSAuditThread - Found conn in audit hash: TSConnection[termConn:(13867,43614)]@cf52eb6a for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO SnapshotCallConfHandler - SnapshotCallConfHandler.handleConf(): recreating connection TSConnection[termConn:(13867,43614)]@cf52eb6a; oldConnState=89, oldTermConnState=102
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSConnection - Connection object= TSConnection[termConn:(13867,43614)]@cf52eb6a being deleted for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSAuditThread - NOTICE: saveConnHash.put() replaced com.avaya.jtapi.tsapi.impl.core.SavedConn@5cf7c044 for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSAuditThread - AUDIT (dumpConn): removing conn TSConnection[termConn:(13867,43614)]@cf52eb6a for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSAuditThread - Found call in audit hash: TSCall[13867]@d97dc850 for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSAuditThread - AUDIT (dumpCall): removing call TSCall[13867]@d97dc850 for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSAuditThread - AUDIT (dumpCall): removing conn TSConnection[termConn:(13867,58395)]@97cf7a5a for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSAuditThread - AUDIT (dumpCall): removing conn TSConnection[conn:(13867,T12855#3)]@f5aa5451 for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,109 [DistributeCSTAEvent] INFO TSCall - Constructing call TSCall[13867]@fd64e43e with ID 13867 for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,110 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - meta event BEGIN: cause (207) metaCode (133) for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@ec60166c
2018-11-26 09:48:46,110 [DistributeCSTAEvent] INFO TSDevice - Recreating deleted device TSDevice[T12855#3]@883b1d8a
2018-11-26 09:48:46,110 [DistributeCSTAEvent] INFO TSProviderImpl - NOTICE: devHash.put() replaced TSDevice[T12855#3]@474593b8 for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,110 [DistributeCSTAEvent] INFO TSDevice - TSDevice state transition: Deleted -> Active, device TSDevice[T12855#3]@883b1d8a
2018-11-26 09:48:46,110 [DistributeCSTAEvent] INFO TSDevice - Device T12855#3 (object= TSDevice[T12855#3]@883b1d8a) being re-added for TSProvider[#2]@e10b2249
2018-11-26 09:48:46,110 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONDISCONNECTEDEVENT for TSConnection[conn:(13867,T12855#3)]@f5aa5451 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@ec60166c
2018-11-26 09:48:46,110 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONDISCONNECTEDEVENT_CC for TSConnection[conn:(13867,T12855#3)]@f5aa5451 for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@ec60166c
2018-11-26 09:48:46,110 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - meta event END for com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@ec60166c eventList size=2
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jtapi_trace20181126.log |
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