JTAPI - How to count skill ? - 0

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Author	Message
25/12/2018 19:44:58	Subject: How to count skill ? #1
chengcheng Joined: Mar 30, 2017 Messages: 11 Offline	I want to count agent state in the skill,just like READY count and BUSY count ,Is there any way to do that?
chengcheng Joined: Mar 30, 2017 Messages: 11 Offline	Profile PM

31/12/2018 13:09:55	Subject: How to count skill ? #2
MichaelHerman2 Joined: Jan 9, 2014 Messages: 102 Offline	CTI applications can query each agent's state t maintain their own counts; however, caution must be taken when implementing a polling application. Please refer to the following best practices: https://downloads.avaya.com/css/P8/documents/101036842 Also, you could use the "Query ACD Split" service which provides the number of ACD agents available to receive calls through the split, the number of calls in queue, and the number of agents logged in.
	Profile PM

01/01/2019 21:12:39	Subject: How to count skill ? #3
chengcheng Joined: Mar 30, 2017 Messages: 11 Offline	MichaelHerman2 wrote:CTI applications can query each agent's state t maintain their own counts; however, caution must be taken when implementing a polling application. Please refer to the following best practices: https://downloads.avaya.com/css/P8/documents/101036842 Also, you could use the "Query ACD Split" service which provides the number of ACD agents available to receive calls through the split, the number of calls in queue, and the number of agents logged in. -------------------> hi when i use "AcdAddress.getLoggedOnAgents()" to get the agent array in my application,there are about 40 agents logged on the skill, but , it's going to running a long time, maybe 10 seconds! the method does not seem to apply here.
chengcheng Joined: Mar 30, 2017 Messages: 11 Offline	Profile PM

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