Hi ,
We have faced below queries when we used AgentTerminalListenerAdapter,
1. How to get the agent state from AgentTerminalListenerAdapter in java?
2. How to add Agent listener using AgentTerminal from Callcenter scenario?
3. How to monitor agent and agent state using AgentTerminalListner?
Please suggest.

Hello,

I would suggest you review the JTAPI Agent Viewer sample application:

https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/educational_resources/sample_applications/jtapi/agent_viewer/index.gsp

It covers how to get an agent's state as well as listeners/monitors for agent.

Hi Michael Herman,
I have gone through the sample application,but there is no use of AgentTerminalListenerAdapter .Is there any approach to use this AgentTerminalListenerAdapter class ? sothat agent state can be directly monitored as well reflect to the get reflected to the application.
Please suggest.

Agent state changes are not provided on an AgentTerminal object. To get these, a listener should be placed on the ACDaddress object. However, the only real-time state changes reported are logged-on and logged-off.

Other than logged-on and logged-off events, real-time agent state change events are not provided over any AES interface (TSAPI, JTAPI, DMCC, etc.) to third party applications.