Hi,

Sorry if I post this question regarding ACR in this forum. Actually, I did not find any group concerning ACR (Call Recording) product.

Our customer is asking for providing them WAV ACR files for storage on a third party server. We are planning to use Search é Replay webservice to address this issue.

Do you think this is a good approach or should we use another method ?

Regards.
Nicolash

PS. If you know any forum more concerned about this question, please let me know.

Hi Nicolash,

The Avaya Call Recorder is not supported by DevConnect. Avaya Call Recorder is delivered through an OEM relationship with Verint and is supported by them.

From looking at previous threads, it looks like you or, most likely your customer, may be able to get support via one of the following:

1. Open a support ticket on Devconnect for this question. One of my colleagues should be able to give you a contact in Verint that can help.
2. Contact Verint directly to purchase Verint PROFS time to assist.
3. Alternatively Avaya Professional Services could be engaged to assist (again that is a for fee service).

Martin