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Documented in Desktop guide in this section
External browser application
To open URLs in full screen mode, Call Center Elite Multichannel Desktop provides an external
browser application named IEBrowserWindow.exe. This application opens URLs using Microsoft
Internet Explorer Browser Control to support the kiosk mode functionality of Internet Explorer. Call
Center Elite Multichannel Desktop can use this application only when you create rules through
Rules Plug-in.
Example
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL
name>",callIDToCloseWindowWhenCallDropped=%CallID% Then Continue Else Stop
Use this rule to open the URL when a voice work item is delivered with menu bar, toolbar, and
status bar enabled and URL opened in full screen mode.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=1 -
statusbar=0 -menubar=0,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with toolbar enabled and
status bar and menu bar disabled.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=0 -
statusbar=1 -menubar=0,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with status bar enabled and
toolbar and menu bar disabled.
• Rule1 = When Voice.WIDelivered Always Do ReturnEvent
Container.LaunchNewExternalApplicationWindow,externalAppConfigSectionName=External
Application 2,externalAppCommandLine=-URL="http://<URL name>" -toolbar=1 -
statusbar=0 -menubar=1,callIDToCloseWindowWhenCallDropped=%CallID% Then Continue
Else Stop
Use this rule to open the URL when a voice work item is delivered with status bar disabled and
toolbar and menu bar enabled.
Note:
To enable the menu bar, toolbar must be enabled.
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