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Author Message
17/01/2019 03:07:48
Subject: How to setup "Agent Specific Welcome Message" for different queues
#1
JessChan2
Joined: Dec 20, 2013
Messages: 37
Offline
Hi,

We setup two webchat queues in EMC. One is to handle Traditional Chinese and another is to handle English.

But in the agent configuration setting, there is one field called "Agent Specific Welcome Message" for setup the welcome message. May I know how I can display the default welcome message for these two queues with corresponding languages shown?

Thanks,
Jess
PM
17/01/2019 03:22:01
Subject: Re:How to setup "Agent Specific Welcome Message" for different queues
#2
PankajGandhe
Joined: Jan 28, 2015
Messages: 30
Offline
No.. that is not available. Only one welcome message per Agent supported.
PM
17/01/2019 03:58:49
Subject: Re:How to setup "Agent Specific Welcome Message" for different queues
#3
JessChan2
Joined: Dec 20, 2013
Messages: 37
Offline
oh....Any other setting in EMC can help me to send default message for different queue when agent takes the webchat request?
PM
17/01/2019 04:10:11
Subject: Re:How to setup "Agent Specific Welcome Message" for different queues
#4
PankajGandhe
Joined: Jan 28, 2015
Messages: 30
Offline
Afraid no.. no Queue specific Agent welcome messages when Agent answers.

PM
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